Question 1

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Accepted Answer

A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor 
A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor

Question 2

Why are services typically more difficult to standardize,automate,and make efficient?

Accepted Answer

Services typically require cus

Question 3

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its area of the Ten Critical Decisions.

Accepted Answer

Providing custom meals-design of goods a

Question 4

Henry Ford is known as the Father of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 5

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available:
   Has Martin Manufacturing improved its productivity during the past year?

Accepted Answer

Productivity improved in all t

Question 6

Which of the following statements is true?

Accepted Answer

A) Manufacturing now constitutes the largest economic sector in postindustrial societies. 
B) The number of people employed in manufacturing has increased since 1950. 
C) Each manufacturing employee now produces about 20 times more than in 1950 
D) Each manufacturing employee now produces about one tenth of that in 1950 
E) Manufacturing has disappeared in postindustrial societies. 
A) Manufacturing now constitutes the largest economic sector in postindustrial societies. 
B) The number of people employed in manufacturing has increased since 1950. 
C) Each manufacturing employee now produces about 20 times more than in 1950 
D) Each manufacturing employee now produces about one tenth of that in 1950 
E) Manufacturing has disappeared in postindustrial societies.

Question 7

Which of the following are part of the Ten Critical Decisions of Operations Management? I.Design of Goods and Services
II.Managing Quality
III.Layout Strategy
IV.Marketing
V.Pricing of Goods and Services

Accepted Answer

A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) II,III,IV 
A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) II,III,IV

Question 8

Current trends in operations management include all of the following except

Accepted Answer

A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above is right. 
A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above is right.

Question 9

Which of the following attributes is most typical of a service?

Accepted Answer

A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate 
A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate

Question 10

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 11

The service sector has lower productivity improvements than the manufacturing sector because

Accepted Answer

A) the service sector uses less skilled labour than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labour-intensive. 
D) service sector productivity is hard to measure. 
E) manufacturing sector productivity is hard to measure. 
A) the service sector uses less skilled labour than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labour-intensive. 
D) service sector productivity is hard to measure. 
E) manufacturing sector productivity is hard to measure.

Question 12

Productivity measurement is complicated by

Accepted Answer

A) the competition's output. 
B) the unavailability of precise units of measure. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used. 
A) the competition's output. 
B) the unavailability of precise units of measure. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used.

Question 13

Which of the following is the best example of a pure service?

Accepted Answer

A) counseling 
B) oil change 
C) heart transplant 
D) restaurant meal 
E) college course 
A) counseling 
B) oil change 
C) heart transplant 
D) restaurant meal 
E) college course

Question 14

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 21st century;logistics 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 21st century;logistics

Question 15

All of the following decisions fall within the scope of operations management except for

Accepted Answer

A) creating the company income statement. 
B) design of goods and processes. 
C) location of facilities. 
D) managing quality. 
E) layout of facilities. 
A) creating the company income statement. 
B) design of goods and processes. 
C) location of facilities. 
D) managing quality. 
E) layout of facilities.

Question 16

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 21st century;logistics 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 21st century;logistics

Question 17

Define operations management.Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d

Question 18

A cleaning company uses $10 of chemicals,$40 of labour,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what % has multifactor productivity fallen?

Accepted Answer

A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 0.83% 
A) 0% 
B) 8.3% 
C) 25% 
D) 50% 
E) 0.83%

Question 19

Brandon Production is a small firm focused on the assembly and sale of custom computers.The firm is facing stiff competition from low-priced alternatives,and is looking at various solutions to remain competitive and profitable.Current financials for the firm are shown in the table below.In the first option,marketing will increase sales by 50%.The next option is Vendor (Supplier)changes,which would result in a decrease of 10% in the cost of inputs.Finally there is an OM option,which would reduce production costs 25%.Which of the options would you recommend to the firm if it can only pursue one option? In addition,comment on the feasibility of each option.
Business Function Current Value
Cost of Inputs $50,000
Production Costs $25,000
Revenue $80,000

Accepted Answer

Marketing would increase sales to $120,0

Question 20

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some small changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.These changes did not require any change in the amount of capital spending or energy use.What is the firm's new labour productivity?

Accepted Answer

600 boxes per day /

Exam 1: Operations and Productivity

Which of the following pioneers was not making a professional impact during the Scientific Management Era?

Why are services typically more difficult to standardize,automate,and make efficient?

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its area of the Ten Critical Decisions.

Henry Ford is known as the Father of Scientific Management.

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

Which of the following statements is true?

Which of the following are part of the Ten Critical Decisions of Operations Management? I.Design of Goods and Services II.Managing Quality III.Layout Strategy IV.Marketing V.Pricing of Goods and Services

Current trends in operations management include all of the following except

Which of the following attributes is most typical of a service?

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

The service sector has lower productivity improvements than the manufacturing sector because

Productivity measurement is complicated by

Which of the following is the best example of a pure service?

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

All of the following decisions fall within the scope of operations management except for

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Define operations management.Will your definition accommodate both manufacturing and service operations?

A cleaning company uses $10 of chemicals,$40 of labour,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what % has multifactor productivity fallen?

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Walter Shewhart,in the ,provided the foundations for in operations management.

Eli Whitney,in the ,provided the foundations for in operations management.