Question 1

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A) labour 
B) globalization 
C) management 
D) capital 
E) industrialization 
A) labour 
B) globalization 
C) management 
D) capital 
E) industrialization

Question 2

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 3

A firm cleans chemical tank cars in the Edmonton area.With standard equipment,the firm typically cleaned 70 chemical tank cars per month.They utilized 10 gallons of solvent,and two employees worked 20 days per month,8 hours a day.The company decided to switch to a larger cleaning machine.Last April,they cleaned 60 tank cars in only 15 days.They utilized 12 gallons of solvent,and the two employees worked 6 hours a day.
1.What was their raw material and their labour productivity with the standard equipment?
2.What is their raw material and their labour productivity with the larger machine?
3.What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 4

The "Father of Scientific Management" is

Accepted Answer

A) Henry Ford. 
B) Frederick W.Taylor. 
C) W.Edwards Deming. 
D) Frank Gilbreth. 
E) just a figure of speech,not a reference to a person. 
A) Henry Ford. 
B) Frederick W.Taylor. 
C) W.Edwards Deming. 
D) Frank Gilbreth. 
E) just a figure of speech,not a reference to a person.

Question 5

Which of the following is not a typical service attribute?

Accepted Answer

A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell 
A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell

Question 6

Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.

Accepted Answer

A) True 
 B)False

Question 7

Customer interaction is often high for manufacturing processes,but low for services.

Accepted Answer

A) True 
 B)False

Question 8

A local university is considering changes to its class structure in an effort to increase professor productivity.The old schedule had each professor teaching 5 classes per week,with each class meeting an hour per day on Monday,Wednesday,and Friday.Each class contained 20 students.The new schedule has each professor teaching only 3 classes,but each class meets daily for an hour.New classes contain 50 students.
a.Calculate the labour productivity for the initial situation (students/hour).
b.Calculate the labour productivity for the schedule change (students/hour).
c.Are there any ethical considerations that should be accounted for?
d.Suppose that each teacher also is required to have 2 hours of Office Hours each day he/she taught class.Is the schedule change a productivity increase?

Accepted Answer

(a)Professors teach 100 students in 15 h

Question 9

Which of the following are the primary functions of all organizations?

Accepted Answer

A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations, 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing 
A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations, 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing

Question 10

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above 
A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above

Question 11

Which of the following is not among the ethical and social challenges facing operations managers?

Accepted Answer

A) honoring stakeholder commitments 
B) maintaining a sustainable environment 
C) efficiently developing and producing safe,quality products 
D) increasing executive pay 
E) providing a safe workplace 
A) honoring stakeholder commitments 
B) maintaining a sustainable environment 
C) efficiently developing and producing safe,quality products 
D) increasing executive pay 
E) providing a safe workplace

Question 12

All organizations,including service firms such as banks and hospitals,have a production function.

Accepted Answer

A) True 
 B)False

Question 13

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is

Accepted Answer

A) 1.2 covers/hr. 
B) 2 covers/hr. 
C) 12 covers/hr. 
D) 1200 covers/hr. 
E) 0.12 covers/hr. 
A) 1.2 covers/hr. 
B) 2 covers/hr. 
C) 12 covers/hr. 
D) 1200 covers/hr. 
E) 0.12 covers/hr.

Question 14

Which of the following is not an element of the management process?

Accepted Answer

A) controlling 
B) leading 
C) planning 
D) pricing 
E) staffing 
A) controlling 
B) leading 
C) planning 
D) pricing 
E) staffing

Question 15

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include all of the following except

Accepted Answer

A) lenders. 
B) suppliers. 
C) owners. 
D) employees. 
E) raw materials. 
A) lenders. 
B) suppliers. 
C) owners. 
D) employees. 
E) raw materials.

Question 16

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Accepted Answer

A) True 
 B)False

Question 17

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 18

New trends in operations management include

Accepted Answer

A) global focus. 
B) mass customization. 
C) empowered employees. 
D) rapid product development. 
E) All of the above are new trends in operations management. 
A) global focus. 
B) mass customization. 
C) empowered employees. 
D) rapid product development. 
E) All of the above are new trends in operations management.

Question 19

Felicien grows mirlitons (that's Cajun for Chayote squash)in his 100 by 100 foot garden.He then sells the crop at the local farmers' market.Two summers ago,he was able to produce and sell 1200 pounds of mirlitons.Last summer,he tried a new fertilizer that promised a 50% increase in yield.He harvested 1900 pounds.Did the fertilizer live up to its promise?

Accepted Answer

Since the productivi

Question 20

Henry Ford is noted for his contributions to

Accepted Answer

A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies. 
A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies.

Exam 1: Operations and Productivity

Which productivity variable has the greatest potential to increase productivity?

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

The "Father of Scientific Management" is

Which of the following is not a typical service attribute?

Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity.

Customer interaction is often high for manufacturing processes,but low for services.

Which of the following are the primary functions of all organizations?

The field of operations management is shaped by advances in which of the following fields?

Which of the following is not among the ethical and social challenges facing operations managers?

All organizations,including service firms such as banks and hospitals,have a production function.

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is

Which of the following is not an element of the management process?

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include all of the following except

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

New trends in operations management include

Henry Ford is noted for his contributions to

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters