Question 1

An operations manager is not likely to be involved in

Accepted Answer

A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules. 
A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules.

Question 2

________ is the set of activities that transforms inputs into goods and services.

Accepted Answer

Operations

Question 3

Which of the following is a similarity between goods and services?

Accepted Answer

A) can be mass produced 
B) consistency in production 
C) easy to automate 
D) application of operations management 
E) all of the above 
A) can be mass produced 
B) consistency in production 
C) easy to automate 
D) application of operations management 
E) all of the above

Question 4

Which of the following tasks within an Airline Company are related to Operations?

Accepted Answer

A) Crew Scheduling 
B) International Monetary Exchange 
C) Sales 
D) Advertising 
E) Accounts Payable 
A) Crew Scheduling 
B) International Monetary Exchange 
C) Sales 
D) Advertising 
E) Accounts Payable

Question 5

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Accepted Answer

outputs;inputs;reducing inputs

Question 6

Reasons to study Operations Management include

Accepted Answer

A) studying how people make decisions. 
B) knowing how goods and services are consumed. 
C) understanding what human resource managers do. 
D) learning about a costly part of the enterprise. 
E) learning to prepare financial statements. 
A) studying how people make decisions. 
B) knowing how goods and services are consumed. 
C) understanding what human resource managers do. 
D) learning about a costly part of the enterprise. 
E) learning to prepare financial statements.

Question 7

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 8

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor

Question 9

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is decreased by 10%,it would then be

Accepted Answer

A) 180 valves/hr. 
B) 200 valves/hr. 
C) 220 valves/hr. 
D) 1440 valves/hr. 
E) 1760 valves/hr. 
A) 180 valves/hr. 
B) 200 valves/hr. 
C) 220 valves/hr. 
D) 1440 valves/hr. 
E) 1760 valves/hr.

Question 10

Susan has a part-time "cottage industry" producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments.
a.What is her productivity?
b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity?
c.What is her percentage increase in productivity?

Accepted Answer

a.16 ornaments/8 hours = 2 orn

Question 11

The five elements in the management process are

Accepted Answer

A) plan,direct,update,lead,and supervise. 
B) accounting,finance,marketing,operations,and management. 
C) organize,plan,control,staff,and manage. 
D) plan,organize,staff,lead,and control. 
E) plan,lead,organize,manage,and control. 
A) plan,direct,update,lead,and supervise. 
B) accounting,finance,marketing,operations,and management. 
C) organize,plan,control,staff,and manage. 
D) plan,organize,staff,lead,and control. 
E) plan,lead,organize,manage,and control.

Question 12

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Accepted Answer

A) management;over one-half 
B) Mr.Deming;one-half 
C) labour;two-thirds 
D) capital;90% 
E) technology;over one-half 
A) management;over one-half 
B) Mr.Deming;one-half 
C) labour;two-thirds 
D) capital;90% 
E) technology;over one-half

Question 13

Which of the following would not be an operations function in a commercial bank?

Accepted Answer

A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) cheque clearing 
A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) cheque clearing

Question 14

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labour productivity will increase by

Accepted Answer

A) 10%. 
B) 20%. 
C) 25%. 
D) 40%. 
E) 50%. 
A) 10%. 
B) 20%. 
C) 25%. 
D) 40%. 
E) 50%.

Question 15

Three commonly used productivity variables are

Accepted Answer

A) quality,external elements,and precise units of measure. 
B) labour,capital,and management. 
C) technology,raw materials,and labour. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost. 
A) quality,external elements,and precise units of measure. 
B) labour,capital,and management. 
C) technology,raw materials,and labour. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost.

Question 16

In order to have a career in operations management one must have a degree in statistics or quantitative methods.

Accepted Answer

A) True 
 B)False

Question 17

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Accepted Answer

Organizations are switching to

Question 18

What is a knowledge society?

Accepted Answer

A knowledge society is one in

Question 19

The total of all outputs produced by the transformation process divided by the total of the inputs is

Accepted Answer

A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) effectiveness. 
A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) effectiveness.

Question 20

The Ten Critical Decisions of Operations Management include

Accepted Answer

A) finance/accounting. 
B) advertising. 
C) process and capacity design. 
D) pricing. 
E) employee benefits. 
A) finance/accounting. 
B) advertising. 
C) process and capacity design. 
D) pricing. 
E) employee benefits.

Exam 1: Operations and Productivity

An operations manager is not likely to be involved in

________ is the set of activities that transforms inputs into goods and services.

Which of the following is a similarity between goods and services?

Which of the following tasks within an Airline Company are related to Operations?

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Reasons to study Operations Management include

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Why are organizations becoming more global?

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is decreased by 10%,it would then be

The five elements in the management process are

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Which of the following would not be an operations function in a commercial bank?

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labour productivity will increase by

Three commonly used productivity variables are

In order to have a career in operations management one must have a degree in statistics or quantitative methods.

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

What is a knowledge society?

The total of all outputs produced by the transformation process divided by the total of the inputs is

The Ten Critical Decisions of Operations Management include

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Productivity is the ratio of to .Using this relationship,productivity can be improved by or .

The largest contributor to productivity increases is ,estimated to be responsible for of the annual increase.