Question 1

Marketing,Production,and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing,Production,and ________ are the three functions that...

Question 2

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A) Services are typically labour-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive. 
A) Services are typically labour-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive.

Question 4

Which is not true regarding differences between goods and services?

Accepted Answer

A) Services are generally produced and consumed simultaneously;tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) None of the above are true. 
A) Services are generally produced and consumed simultaneously;tangible goods are not. 
B) Services tend to be more knowledge-based than goods. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Goods tend to have higher customer interaction than services. 
E) None of the above are true.

Question 5

Productivity is more difficult to improve in the service sector.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following nets the largest productivity improvement?

Accepted Answer

A) increase output 15% 
B) decrease input 15% 
C) increase both output and input by 5% 
D) increase output 10%,decrease input 3% 
E) decrease input 10%,increase output 3% 
A) increase output 15% 
B) decrease input 15% 
C) increase both output and input by 5% 
D) increase output 10%,decrease input 3% 
E) decrease input 10%,increase output 3%

Question 7

Which of the following is not one of The Ten Critical Decisions of Operations Management?

Accepted Answer

A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply-chain management 
A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply-chain management

Question 8

Gibson Products produces cast bronze valves for use in offshore oil platforms.Currently,Gibson produces 1600 valves per day.The 20 workers at Gibson work from 7 a.m.until 4 p.m. ,with 30 minutes off for lunch and a 15 minute break during the morning work session and another at the afternoon work session.Gibson is in a competitive industry,and needs to increase productivity to stay competitive.They feel that a 20% increase is needed.
Gibson's management believes that the 20% increase will not be possible without a change in working conditions,so they change work hours.The new schedule calls on workers to work from 7:30 a.m.until 4:30 p.m. ,during which workers can take one hour off at any time of their choosing.Obviously,the number of paid hours is the same as before,but production increases,perhaps because workers are given a bit more control over their workday.After this change,valve production increased to 1800 units per day.
a.Calculate labour productivity for the initial situation.
b.Calculate labour productivity for the hypothetical 20% increase.
c.What is the productivity after the change in work rules?
d.Write a short paragraph analyzing these results.

Accepted Answer

(a)Workers are active for eight hours pe

Question 9

Productivity tends to be more difficult to improve in the service sector because the work is

Accepted Answer

A) often difficult to automate. 
B) typically labour-intensive. 
C) frequently processed individually. 
D) often an intellectual task performed by professionals. 
E) All of the above make service productivity more difficult. 
A) often difficult to automate. 
B) typically labour-intensive. 
C) frequently processed individually. 
D) often an intellectual task performed by professionals. 
E) All of the above make service productivity more difficult.

Question 10

The factor responsible for the largest portion of productivity increase in Canada is

Accepted Answer

A) labour. 
B) management. 
C) capital. 
D) labour,management and capital combined;it is impossible to determine the contribution of individual factors. 
E) technology. 
A) labour. 
B) management. 
C) capital. 
D) labour,management and capital combined;it is impossible to determine the contribution of individual factors. 
E) technology.

Question 11

An operations task performed at Hard Rock Café is

Accepted Answer

A) borrowing funds to build a new restaurant. 
B) advertising changes in the restaurant menu. 
C) calculating restaurant profit and loss. 
D) preparing employee schedules. 
E) paying suppliers. 
A) borrowing funds to build a new restaurant. 
B) advertising changes in the restaurant menu. 
C) calculating restaurant profit and loss. 
D) preparing employee schedules. 
E) paying suppliers.

Question 12

Productivity can be improved by

Accepted Answer

A) increasing inputs while holding outputs steady. 
B) decreasing outputs while holding inputs steady. 
C) increasing inputs and outputs in the same proportion. 
D) decreasing inputs while holding outputs steady. 
E) there is no way to improve productivity. 
A) increasing inputs while holding outputs steady. 
B) decreasing outputs while holding inputs steady. 
C) increasing inputs and outputs in the same proportion. 
D) decreasing inputs while holding outputs steady. 
E) there is no way to improve productivity.

Question 13

A swimming pool company has 100,000 labour hours available per summer and with a labour productivity of 5 pools per 6,000 hours.
a.How many pools can the company install this summer?
b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Accepted Answer

(a)100,000 hours ∗ 5

Question 14

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labour requirements.

Accepted Answer

A) True 
 B)False

Question 15

When a tangible product is not included in a service,such as with counseling,it is called a ________.

Accepted Answer

The answer of When a tangible product is not included...

Question 16

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Accepted Answer

Multifacto

Question 17

The local fast food store experienced the following number of customers on the night shift:
Hour Customers
12 AM 23
1 AM 20
2 AM 15
3 AM 5
4 AM 2
5 AM 1
If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Accepted Answer

(23 + 20 + 15 + 5 +

Question 18

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol 
A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol

Question 19

Services are often knowledge-based.Provide two examples,and explain why they are knowledge-based.

Accepted Answer

Answers will vary,bu

Question 20

Which of the following statements is true?

Accepted Answer

A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. 
A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Exam 1: Operations and Productivity

Marketing,Production,and ________ are the three functions that all organizations must perform to create goods and services.

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Which is not true regarding differences between goods and services?

Productivity is more difficult to improve in the service sector.

Which of the following nets the largest productivity improvement?

Which of the following is not one of The Ten Critical Decisions of Operations Management?

Productivity tends to be more difficult to improve in the service sector because the work is

The factor responsible for the largest portion of productivity increase in Canada is

An operations task performed at Hard Rock Café is

Productivity can be improved by

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labour requirements.

When a tangible product is not included in a service,such as with counseling,it is called a ________.

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

The local fast food store experienced the following number of customers on the night shift: Hour Customers 12 AM 23 1 AM 20 2 AM 15 3 AM 5 4 AM 2 5 AM 1 If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Who among the following is associated with contributions to quality control in operations management?

Services are often knowledge-based.Provide two examples,and explain why they are knowledge-based.

Which of the following statements is true?

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters