Question 1

________ is the operations management trend that moves more decision making to the individual worker.

Accepted Answer

The answer of ________ is the operations management trend that...

Question 2

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,i

Question 3

An example of a "hidden" production function is money transfers at banks.

Accepted Answer

A) True 
 B)False

Question 4

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

Accepted Answer

A) 25 boxes/hr 
B) 50 boxes/hr 
C) 5000 boxes/hr 
D) 250 boxes/hr 
E) not enough data to determine productivity 
A) 25 boxes/hr 
B) 50 boxes/hr 
C) 5000 boxes/hr 
D) 250 boxes/hr 
E) not enough data to determine productivity

Question 5

The Ten Critical Decisions of Operations Management include except

Accepted Answer

A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) fiscal year-end. 
A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) fiscal year-end.

Question 6

All of the following are ethical and social challenges facing operations managers except

Accepted Answer

A) honoring stakeholder commitments. 
B) maintaining a sustainable environment. 
C) efficiently developing and producing safe,quality products. 
D) providing a safe workplace. 
E) introducing new products to market. 
A) honoring stakeholder commitments. 
B) maintaining a sustainable environment. 
C) efficiently developing and producing safe,quality products. 
D) providing a safe workplace. 
E) introducing new products to market.

Question 7

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals;designing,testing

Question 8

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

Accepted Answer

A) It has not changed. 
B) It has increased by 37.5 boxes/hr. 
C) It has increased by 20%. 
D) It has decreased by 8.3%. 
E) It has decreased by 9.1%. 
A) It has not changed. 
B) It has increased by 37.5 boxes/hr. 
C) It has increased by 20%. 
D) It has decreased by 8.3%. 
E) It has decreased by 9.1%.

Question 9

"How much inventory of this item should we have?" is within the critical decision area of managing quality.

Accepted Answer

A) True 
 B)False

Question 10

A grocery chain is considering the installation of a set of 4 self-checkout lanes.The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane.One cashier mans all 4 self-checkouts (answering questions,checking for un-scanned items,taking coupons,etc).Checkout on the new lanes takes 2 minutes (customers bag their own orders)while checkout with the old lanes took only 45 seconds.In addition the electricity costs for both setups are $.05 per checkout while bagging (material)costs are $.1 per checkout with the old system and $.15 for the new system.The new lanes also require $100 in capital costs.Assume that the lanes are always in use for 8 hours per day (1 shift)and that a worker makes $10/hour.
a.How many checkouts did the old system provide in a shift?
b.How many checkouts does the new system provide?
c.What is the multifactor productivity for each system?

Accepted Answer

(a)2 lanes ∗ 8 hours ∗ 3600 seconds/hour

Question 11

The marketing function's main concern is with

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 12

Which is not true regarding differences between goods and services?

Accepted Answer

A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) Goods can be inventoried;services are not easily inventoried. 
A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) Goods can be inventoried;services are not easily inventoried.

Question 13

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labour productivity can be increased by 20%,it would then be

Accepted Answer

A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 144 covers/hr. 
A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 144 covers/hr.

Question 14

The person most responsible for popularizing interchangeable parts in manufacturing was

Accepted Answer

A) Frederick Winslow Taylor. 
B) Henry Ford. 
C) Eli Whitney. 
D) Whitney Houston. 
E) Lillian Gilbreth. 
A) Frederick Winslow Taylor. 
B) Henry Ford. 
C) Eli Whitney. 
D) Whitney Houston. 
E) Lillian Gilbreth.

Question 15

Operations management is applicable

Accepted Answer

A) mostly to the service sector. 
B) to services exclusively. 
C) mostly to the manufacturing sector. 
D) to all firms,whether manufacturing or service. 
E) to the manufacturing sector exclusively. 
A) mostly to the service sector. 
B) to services exclusively. 
C) mostly to the manufacturing sector. 
D) to all firms,whether manufacturing or service. 
E) to the manufacturing sector exclusively.

Question 16

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Accepted Answer

transactio

Question 17

"Should we make or buy this component?" is an issue in the ________ critical decision area.

Accepted Answer

supply cha

Question 18

Which of the following is not a current trend in operations management?

Accepted Answer

A) just-in-time performance 
B) global focus 
C) supply-chain partnering 
D) mass customization 
E) low bid purchasing 
A) just-in-time performance 
B) global focus 
C) supply-chain partnering 
D) mass customization 
E) low bid purchasing

Question 19

Shewhart's contributions to operations management came during the Scientific Management Era.

Accepted Answer

A) True 
 B)False

Question 20

Henry Ford and ________ are credited with the development of the moving assembly line.

Accepted Answer

The answer of Henry Ford and ________ are credited with...

Exam 1: Operations and Productivity

________ is the operations management trend that moves more decision making to the individual worker.

Operations managers should be well versed in what disciplines in order to make good decisions?

An example of a "hidden" production function is money transfers at banks.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

The Ten Critical Decisions of Operations Management include except

All of the following are ethical and social challenges facing operations managers except

Identify three or more operations-related tasks carried out by Hard Rock Café.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

"How much inventory of this item should we have?" is within the critical decision area of managing quality.

The marketing function's main concern is with

Which is not true regarding differences between goods and services?

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labour productivity can be increased by 20%,it would then be

The person most responsible for popularizing interchangeable parts in manufacturing was

Operations management is applicable

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

"Should we make or buy this component?" is an issue in the ________ critical decision area.

Which of the following is not a current trend in operations management?

Shewhart's contributions to operations management came during the Scientific Management Era.

Henry Ford and ________ are credited with the development of the moving assembly line.

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters