Question 1

Ergonomics is a branch of economics that deals with costs of scheduling workers.

Accepted Answer

A) True 
 B)False

Question 2

An advantage of work sampling is that

Accepted Answer

A)  no observation is required 
B)  it involves study of the equipment only 
C)  a performance rating is necessary 
D)  the time spent observing the employee is relatively short 
E)  it is more effective than time studies when task times are short 
A)  no observation is required 
B)  it involves study of the equipment only 
C)  a performance rating is necessary 
D)  the time spent observing the employee is relatively short 
E)  it is more effective than time studies when task times are short

Question 3

Which of the following are true regarding allowances in time studies?

Accepted Answer

A)  They have a "constant" and a "variable" component. 
B)  They are adjusted for work conditions such as heating, lighting, and noise. 
C)  They include allowances for personal time, delay, and fatigue. 
D)  They represent the adjustment between normal time and standard time. 
E)  All of the above are true. 
A)  They have a "constant" and a "variable" component. 
B)  They are adjusted for work conditions such as heating, lighting, and noise. 
C)  They include allowances for personal time, delay, and fatigue. 
D)  They represent the adjustment between normal time and standard time. 
E)  All of the above are true.

Question 4

Explain how job expansion can lead to higher pay rates.

Accepted Answer

As expansion leads to workers

Question 5

The data in the following table represent time-study observations on a new operation with three work elements. On the basis of these observations, find the standard time for the process. Assume an 8% allowance factor.

Accepted Answer

@#IMG-DLM& Normal time for process = 116

Question 6

An operation in a television factory has an average observed time of 6 minutes. The performance rating of the worker timed was estimated at 90%. Practice in this department is to allow 8% for the constant allowances. Currently, there is no variable allowance.
a. Find the normal time for the operation.
b. Compute the standard time for the operation.
c. Recompute the standard time if a variable allowance of 8% is factored in.

Accepted Answer

a. Normal time = 6 minutes * .

Question 7

A bank manager wants to determine the percent of time the bank's tellers are working and idle. He decides to use work sampling, and his initial estimate is that the tellers are idle 20% of the time. Approximately how many observations should be taken to be 95% confident that the results will not be more than 5% away from the true result?

Accepted Answer

A)  6 
B)  16 
C)  44 
D)  210 
E)  246 
A)  6 
B)  16 
C)  44 
D)  210 
E)  246

Question 8

Which of the following statements regarding incentive systems is false?

Accepted Answer

A)  Bonuses are often used at the executive levels. 
B)  About half of all American manufacturing firms use productivity incentives. 
C)  Profit-sharing systems provide some part of the profit for distribution to employees. 
D)  The Scanlon plan is based on team productivity. 
E)  Increasing use of cross-training has led to increasing use of knowledge-based pay systems. 
A)  Bonuses are often used at the executive levels. 
B)  About half of all American manufacturing firms use productivity incentives. 
C)  Profit-sharing systems provide some part of the profit for distribution to employees. 
D)  The Scanlon plan is based on team productivity. 
E)  Increasing use of cross-training has led to increasing use of knowledge-based pay systems.

Question 9

Job rotation is an example of

Accepted Answer

A)  job enrichment 
B)  job scheduling 
C)  job training 
D)  job enlargement 
E)  job incentive 
A)  job enrichment 
B)  job scheduling 
C)  job training 
D)  job enlargement 
E)  job incentive

Question 10

Maintaining a stable workforce generally results in the firm paying higher wages than a firm that follows demand.

Accepted Answer

A) True 
 B)False

Question 11

The study of work, often called human factors, is called __________.

Accepted Answer

The answer of The study of work, often called human...

Question 12

Labor standards are defined as the

Accepted Answer

A)  preset activities required to perform a job 
B)  amount of space required by a specific crew to perform the job 
C)  standard set of procedures to perform the job 
D)  standard labor agreements 
E)  amount of time required to perform a job or part of a job 
A)  preset activities required to perform a job 
B)  amount of space required by a specific crew to perform the job 
C)  standard set of procedures to perform the job 
D)  standard labor agreements 
E)  amount of time required to perform a job or part of a job

Question 13

Four of the components of job design are

Accepted Answer

A)  employment stability, work schedules, work sampling, motivation, and incentive systems 
B)  job specialization, job expansion, psychological components, and self-directed teams 
C)  labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling 
D)  ergonomics and work methods, method time measurement, work schedules, and incentive systems 
E)  labor specialization, time studies, work sampling, and pre-determined time standards 
A)  employment stability, work schedules, work sampling, motivation, and incentive systems 
B)  job specialization, job expansion, psychological components, and self-directed teams 
C)  labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling 
D)  ergonomics and work methods, method time measurement, work schedules, and incentive systems 
E)  labor specialization, time studies, work sampling, and pre-determined time standards

Question 14

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the normal time per unit?

Accepted Answer

A)  0.42 minutes 
B)  16.0 minutes 
C)  17.4 minutes 
D)  20.0 minutes 
E)  21.7 minutes 
A)  0.42 minutes 
B)  16.0 minutes 
C)  17.4 minutes 
D)  20.0 minutes 
E)  21.7 minutes

Question 15

Methods analysis employs which of the following charts in its analysis of the movement of workers and materials?

Accepted Answer

A)  micro-motion chart 
B)  flow diagram 
C)  activity chart 
D)  man-machine chart 
E)  movement chart 
A)  micro-motion chart 
B)  flow diagram 
C)  activity chart 
D)  man-machine chart 
E)  movement chart

Question 16

Standard time

Accepted Answer

A)  needs to be adjusted for worker performance ratings 
B)  needs to be adjusted for worker fatigue 
C)  is average observed time divided by the allowance factor 
D)  accounts for performance rating factors and for allowances 
E)  is normal time divided by the performance rating factor 
A)  needs to be adjusted for worker performance ratings 
B)  needs to be adjusted for worker fatigue 
C)  is average observed time divided by the allowance factor 
D)  accounts for performance rating factors and for allowances 
E)  is normal time divided by the performance rating factor

Question 17

To maximize team effectiveness, managers need to do more then just form teams. What should managers do to maximize team effectiveness?

Accepted Answer

They should ensure that those

Question 18

A grocery store is trying to determine how many checkouts per hour its cashiers should perform. The checkout consists of three components; checking, bagging, and payment. A cashier was rated as 80%, 120%, and 95% on the three different components respectively. If a stopwatch timed her as averaging 20 seconds for each component and the store wants a 10% allowance calculate the total standard time.

Accepted Answer

First the normal and standard times for

Question 19

The Hawthorne studies, which showed that there is a dynamic social system in the workplace, took place in the 1960s.

Accepted Answer

A) True 
 B)False

Question 20

The smaller the percentage established for allowances,

Accepted Answer

A)  the closer is normal time to standard time 
B)  the closer is average observed time to normal time 
C)  the larger is the performance rating factor 
D)  the larger is the adequate sample size 
E)  the larger is the number of observations in the work sampling 
A)  the closer is normal time to standard time 
B)  the closer is average observed time to normal time 
C)  the larger is the performance rating factor 
D)  the larger is the adequate sample size 
E)  the larger is the number of observations in the work sampling

Exam 10: Human Resources, Job Design, and Work Measurement

Ergonomics is a branch of economics that deals with costs of scheduling workers.

An advantage of work sampling is that

Which of the following are true regarding allowances in time studies?

Explain how job expansion can lead to higher pay rates.

The data in the following table represent time-study observations on a new operation with three work elements. On the basis of these observations, find the standard time for the process. Assume an 8% allowance factor.

Which of the following statements regarding incentive systems is false?

Job rotation is an example of

Maintaining a stable workforce generally results in the firm paying higher wages than a firm that follows demand.

The study of work, often called human factors, is called __________.

Labor standards are defined as the

Four of the components of job design are

Methods analysis employs which of the following charts in its analysis of the movement of workers and materials?

Standard time

To maximize team effectiveness, managers need to do more then just form teams. What should managers do to maximize team effectiveness?

The Hawthorne studies, which showed that there is a dynamic social system in the workplace, took place in the 1960s.

The smaller the percentage established for allowances,

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

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