Exam 10: Human Resources, Job Design, and Work Measurement

Standard time is always greater than normal time, due to the inclusion of allowances for personal time, delay, and fatigue.

UPS may run the "tightest ship in the shipping business," but they got that high level of efficiency without time standards, because their contract with the Teamsters Union forbids them.

If historical experience data are so widely available and so easy to obtain, why aren't they more widely used to set labor standards?

Labor standards based on historical experience are the preferred method of choice.

Identify the limitations to job expansion.

When a worker has a say in the work methods that he/she wishes to utilize, his/her job is characterized by

Flextime is a system that allows employees, within limits, to determine their own work schedules.

What is meant by the visual workplace? Provide two examples.

An enlarged job has more responsibility than the same job enriched.

Work sampling estimates the percent of time that a worker spends on various tasks.

Job rotation is an example of job enlargement.

Personal and fatigue allowances can include amounts for the effects of lighting, heat and humidity, and noise.

Which of the following is not an analytical target of methods analysis?

Which of the following is true regarding work sampling?

__________ is an approach that specifies the tasks that constitute a job for an individual or a group.

Labor standards were pioneered by Frank and Lillian Gilbreth and

A modern "stopwatch" study can be conducted using a special-purpose PDA, one which can digitally capture events, times, and other variables for later analysis on a spreadsheet.

__________ divide(s) manual work into small basic elements that have established and widely accepted times.

Psychological factors have little relevance in the design of assembly line jobs since they involve physical products and production technology.

An advantage of work sampling is that it completely breaks down work elements.