Question 1

The desired outcome of communication within a group is that everyone feels included, at every stage of team development.

Accepted Answer

A) True 
 B)False

Question 2

The differences between organisations and groups are the structure, size and norms.

Accepted Answer

A) True 
 B)False

Question 3

There is a risk that effective groups may be exclusive and negative towards others who are different.

Accepted Answer

A) True 
 B)False

Question 4

What is the name given to a leader who shares the decision-making role with their team members?

Accepted Answer

A)  An authoritarian leader. 
B)  A participative leader. 
C)  A laissez-faire leader. 
D)  An enlightened leader. 
A)  An authoritarian leader. 
B)  A participative leader. 
C)  A laissez-faire leader. 
D)  An enlightened leader.

Question 5

The words 'team' and group' are used interchangeably.

Accepted Answer

A) True 
 B)False

Question 6

From the point of view of Lipman-Blumen et al (1999) in the theory of groups, organisations should:

Accepted Answer

A)  encourage creativity. 
B)  loosen controls. 
C)  encourage more group activity than individualism. 
D)  adapt to the dynamic environment. 
A)  encourage creativity. 
B)  loosen controls. 
C)  encourage more group activity than individualism. 
D)  adapt to the dynamic environment.

Question 7

Team performance is affected by a number of variables, including size. According to the researchers cited in the textbook, the ideal group size is:

Accepted Answer

A)  from four to eight members. 
B)  from ten to twelve members. 
C)  dependent on a number of factors. 
D)  the researchers do not agree. 
A)  from four to eight members. 
B)  from ten to twelve members. 
C)  dependent on a number of factors. 
D)  the researchers do not agree.

Question 8

What are the four group decision-making techniques and what is the purpose of each? Describe how a team can facilitate effective decision making. How can a team leader facilitate member participation?

Accepted Answer

The four group decision-making technique

Question 9

Dyer and colleagues (2013) have presented the four Cs of team performance. Which 'C' is referred to when discussing a team's abilities to problem solve and manage conflict?

Accepted Answer

A)  Context 
B)  Composition 
C)  Change 
D)  Competencies 
A)  Context 
B)  Composition 
C)  Change 
D)  Competencies

Question 10

The quality of interactions, sharing of information, decision making and team activities at each of the five stages of team development is affected by the team members' skills in collaboration and communication.

Accepted Answer

A) True 
 B)False

Question 11

Wageman (1997) identified a number of critical success factors for self-managing teams. This is best shown in:

Accepted Answer

A)  a clear direction, basic resources, a suitable reward system, authority for the team to manage their work approach, deadlines and coaching. 
B)  a team-developed goal, the right skill set, dedication to the task, continuous consensus building, clear communication, measurable outcomes. 
C)  taking responsibility for their work, monitoring their own performance, altering approaches and strategies depending on circumstances. 
D)  having an outward focus that is balanced with accomplishing the task at hand, taking time to plan and review regularly, and seeking to continuous improvement. 
A)  a clear direction, basic resources, a suitable reward system, authority for the team to manage their work approach, deadlines and coaching. 
B)  a team-developed goal, the right skill set, dedication to the task, continuous consensus building, clear communication, measurable outcomes. 
C)  taking responsibility for their work, monitoring their own performance, altering approaches and strategies depending on circumstances. 
D)  having an outward focus that is balanced with accomplishing the task at hand, taking time to plan and review regularly, and seeking to continuous improvement.

Question 12

One of the factors common to all project teams is clarity of purpose, achieved by understanding their manager's needs.

Accepted Answer

A) True 
 B)False

Question 13

As the individuals in a group or team continue to engage with each other through good communication, personal issues emerge relating to:

Accepted Answer

A)  inclusion of the individual, knowledge of the location of power and acceptance of the individual by the remainder of the group/team. 
B)  social competence, emotional intelligence, and the individual's evolving task and interpersonal roles in the group. 
C)  emotional attachment to the group, sense of belonging and morale maintenance. 
D)  level of on-going support from the rest of the team, esteem afforded to the individual by the team, and degree of self-actualisation potential in the team context. 
A)  inclusion of the individual, knowledge of the location of power and acceptance of the individual by the remainder of the group/team. 
B)  social competence, emotional intelligence, and the individual's evolving task and interpersonal roles in the group. 
C)  emotional attachment to the group, sense of belonging and morale maintenance. 
D)  level of on-going support from the rest of the team, esteem afforded to the individual by the team, and degree of self-actualisation potential in the team context.

Question 14

Which type of team or group is increasingly relied upon in global organisations and alliances?

Accepted Answer

A)  Virtual teams 
B)  Internet teams 
C)  Cross-functional teams 
D)  Self-managed teams 
A)  Virtual teams 
B)  Internet teams 
C)  Cross-functional teams 
D)  Self-managed teams

Question 15

It is rare to find a totally authoritarian or laissez-faire leader.

Accepted Answer

A) True 
 B)False

Question 16

How is the type of role that a person plays in a team determined?

Accepted Answer

A)  Personality pre-disposition, self-image, perceptions of others, rewards and self-expectations. 
B)  The tasks allocated to the individual team member. 
C)  The prestige and power that is to be gained from fulfilling a particular role. 
D)  Their status and ability to manage others. 
A)  Personality pre-disposition, self-image, perceptions of others, rewards and self-expectations. 
B)  The tasks allocated to the individual team member. 
C)  The prestige and power that is to be gained from fulfilling a particular role. 
D)  Their status and ability to manage others.

Question 17

According to Bertcher (1994) to get the job done, team members need to engage in two kinds of interdependent behaviours. These are

Accepted Answer

A)  individual and team behaviours. 
B)  task and socioemotional behaviours. 
C)  goal-setting and objective-setting behaviours. 
D)  structural and communication behaviours. 
A)  individual and team behaviours. 
B)  task and socioemotional behaviours. 
C)  goal-setting and objective-setting behaviours. 
D)  structural and communication behaviours.

Question 18

What are the factors that influence work groups and team performance? Discuss which ones do you think occur quite often and why.

Accepted Answer

There are several factors that can influ

Question 19

The purpose of the participation technique of attending is:

Accepted Answer

A)  keeping a group discussion on track and highlighting or clarifying what has occurred. 
B)  informing a participant, subgroup or entire group about discrepancies. 
C)  letting others in a group know that you are paying close attention. 
D)  providing pay-offs, such as praise, for effort and/or achievement. 
A)  keeping a group discussion on track and highlighting or clarifying what has occurred. 
B)  informing a participant, subgroup or entire group about discrepancies. 
C)  letting others in a group know that you are paying close attention. 
D)  providing pay-offs, such as praise, for effort and/or achievement.

Question 20

Norms in the theory of teams and groups are the shared ideas and expectations about how members of a group should behave.

Accepted Answer

A) True 
 B)False

Exam 8: Team and Work Group Communication

The desired outcome of communication within a group is that everyone feels included, at every stage of team development.

The differences between organisations and groups are the structure, size and norms.

There is a risk that effective groups may be exclusive and negative towards others who are different.

What is the name given to a leader who shares the decision-making role with their team members?

The words 'team' and group' are used interchangeably.

From the point of view of Lipman-Blumen et al (1999) in the theory of groups, organisations should:

Team performance is affected by a number of variables, including size. According to the researchers cited in the textbook, the ideal group size is:

What are the four group decision-making techniques and what is the purpose of each? Describe how a team can facilitate effective decision making. How can a team leader facilitate member participation?

Dyer and colleagues (2013) have presented the four Cs of team performance. Which 'C' is referred to when discussing a team's abilities to problem solve and manage conflict?

The quality of interactions, sharing of information, decision making and team activities at each of the five stages of team development is affected by the team members' skills in collaboration and communication.

Wageman (1997) identified a number of critical success factors for self-managing teams. This is best shown in:

One of the factors common to all project teams is clarity of purpose, achieved by understanding their manager's needs.

As the individuals in a group or team continue to engage with each other through good communication, personal issues emerge relating to:

Which type of team or group is increasingly relied upon in global organisations and alliances?

It is rare to find a totally authoritarian or laissez-faire leader.

How is the type of role that a person plays in a team determined?

According to Bertcher (1994) to get the job done, team members need to engage in two kinds of interdependent behaviours. These are

What are the factors that influence work groups and team performance? Discuss which ones do you think occur quite often and why.

The purpose of the participation technique of attending is:

Norms in the theory of teams and groups are the shared ideas and expectations about how members of a group should behave.

Communication Foundations

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Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

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Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

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Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

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Writing Correspondence, Emails and Short Reports

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The Job Search, Résumés and Interviews in the Digital Era

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