Question 1

The role of teams is to make decisions, plan, achieve goals, reflect on and assess its own performance and to plan again if necessary.

Accepted Answer

A) True 
 B)False

Question 2

What is NOT key to identifying a team?

Accepted Answer

A)  Whether members are operating within a charter. 
B)  Whether members see themselves as having specified roles. 
C)  Whether members strive to be better than their fellow members. 
D)  Whether members see the team as accountable for achieving specified organisational goals. 
A)  Whether members are operating within a charter. 
B)  Whether members see themselves as having specified roles. 
C)  Whether members strive to be better than their fellow members. 
D)  Whether members see the team as accountable for achieving specified organisational goals.

Question 3

The evaluation of team work is based on

Accepted Answer

A)  how knowledgeable the staff is. 
B)  how staff want to communicate with other members in the team. 
C)  what family background staff have. 
D)  what the team does, and how it achieves what it does. 
A)  how knowledgeable the staff is. 
B)  how staff want to communicate with other members in the team. 
C)  what family background staff have. 
D)  what the team does, and how it achieves what it does.

Question 4

The nature of teamwork is best described as being based on

Accepted Answer

A)  cooperation and collaboration. 
B)  work-role allocation and performance. 
C)  communication and consensus. 
D)  friendship or common interests. 
A)  cooperation and collaboration. 
B)  work-role allocation and performance. 
C)  communication and consensus. 
D)  friendship or common interests.

Question 5

Mediating involves attempting to resolve conflicts among participants.

Accepted Answer

A) True 
 B)False

Question 6

You are a manager and have a team. One of your team members is usually a very competent employee going above and beyond, and has very strong relationships at work, however currently is missing deadlines and is turning up to work late. The latest report they have submitted to you was late, didn't include all the information you required, but gave really good detail on the aspects that was included.
Discuss how you would provide constructive feedback to this team member to help with their performance, considering the STAR/STAAAR acronyms.

Accepted Answer

As a manager, it's important to address

Question 7

Defensive roles can sometimes help a group.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a key difference between a formal group and an informal group?

Accepted Answer

A)  A formal group is the only formed for task functions, whereas informal groups are only formed for relational functions. 
B)  A formal group is only formed at department level or higher, whereas informal groups can occur at any level in an organisation. 
C)  A formal group is constructed by management whereas an informal group has not been formally established within the organisation 
D)  There are no key differences between formal and informal groups within organisations 
A)  A formal group is the only formed for task functions, whereas informal groups are only formed for relational functions. 
B)  A formal group is only formed at department level or higher, whereas informal groups can occur at any level in an organisation. 
C)  A formal group is constructed by management whereas an informal group has not been formally established within the organisation 
D)  There are no key differences between formal and informal groups within organisations

Question 9

What are the roles within a group or team? Discuss the roles that can emerge within a work group or team and how they work in practice. Discuss the impact of leadership on a group or team.

Accepted Answer

Within a group or team, there are severa

Question 10

In a participative team, the members

Accepted Answer

A)  have their deliberations facilitated by the team leader and are coached by the team leader. 
B)  have an equal say in what will be done. 
C)  have a formal process to capture ideas, test and then adopt these ideas once approved by the entire team. 
D)  follow a consensus-building process to maintain the engagement and commitment of all members. 
A)  have their deliberations facilitated by the team leader and are coached by the team leader. 
B)  have an equal say in what will be done. 
C)  have a formal process to capture ideas, test and then adopt these ideas once approved by the entire team. 
D)  follow a consensus-building process to maintain the engagement and commitment of all members.

Question 11

As the group is restructured, the committee disbanded or the task force dissolved after completing its objectives, which stage does the group go through?

Accepted Answer

A)  Performing stage occurs. 
B)  Storming stage arises. 
C)  Adjourning stage arises. 
D)  Norming stage occurs. 
A)  Performing stage occurs. 
B)  Storming stage arises. 
C)  Adjourning stage arises. 
D)  Norming stage occurs.

Question 12

Access to technology is the most crucial factor in the success of a virtual team.

Accepted Answer

A) True 
 B)False

Question 13

When is a team able to perform effectively according to the theories of 'teams and groups'?

Accepted Answer

A)  Once team members relate to one another and make connections between their knowledge and that of others in the group 
B)  When team members are united as friends 
C)  When team members are willing to be promoted 
D)  Once team members establish good individual images 
A)  Once team members relate to one another and make connections between their knowledge and that of others in the group 
B)  When team members are united as friends 
C)  When team members are willing to be promoted 
D)  Once team members establish good individual images

Question 14

According to Wageman (1997), the key principle behind self-managing teams is that:

Accepted Answer

A)  the managers take responsibility for their work. 
B)  the team takes responsibility for its work exclusively. 
C)  the team takes responsibility for its work and also monitors and alters its performance. 
D)  the managers not only take responsibility for the work but also monitor and alter the team's performance. 
A)  the managers take responsibility for their work. 
B)  the team takes responsibility for its work exclusively. 
C)  the team takes responsibility for its work and also monitors and alters its performance. 
D)  the managers not only take responsibility for the work but also monitor and alter the team's performance.

Question 15

Self-managed work teams are neither semi-autonomous nor autonomous, with a high level of control over their work.

Accepted Answer

A) True 
 B)False

Question 16

According to Lipman-Blumen et al (1999), what do today's organisations need?

Accepted Answer

A)  More teams 
B)  More impassioned managers 
C)  More 'hot' groups 
D)  More successful organisations 
A)  More teams 
B)  More impassioned managers 
C)  More 'hot' groups 
D)  More successful organisations

Question 17

Group performance is the result of a complex interaction between people and the roles they play within the group.

Accepted Answer

A) True 
 B)False

Question 18

Taking time out to celebrate an achievement or a social occasion such as a team member's birthday or anniversary are examples of what?

Accepted Answer

A)  Task-related activities. 
B)  Maintenance-related activities. 
C)  Human capital building roles. 
D)  Social engineering roles. 
A)  Task-related activities. 
B)  Maintenance-related activities. 
C)  Human capital building roles. 
D)  Social engineering roles.

Question 19

A role within a group or team is:

Accepted Answer

A)  a set of expected behaviours associated with a position. 
B)  a set of criteria which individuals need to satisfy. 
C)  a position people are interested in as a symbol of power. 
D)  a set of behaviours that emerges at the stage of group formation. 
A)  a set of expected behaviours associated with a position. 
B)  a set of criteria which individuals need to satisfy. 
C)  a position people are interested in as a symbol of power. 
D)  a set of behaviours that emerges at the stage of group formation.

Question 20

Ways of doing things imposed from the top down can be taken as an unsuccessful project in the theory of teams and groups.

Accepted Answer

A) True 
 B)False

Exam 8: Team and Work Group Communication

The role of teams is to make decisions, plan, achieve goals, reflect on and assess its own performance and to plan again if necessary.

What is NOT key to identifying a team?

The evaluation of team work is based on

The nature of teamwork is best described as being based on

Mediating involves attempting to resolve conflicts among participants.

Defensive roles can sometimes help a group.

Which of the following is a key difference between a formal group and an informal group?

What are the roles within a group or team? Discuss the roles that can emerge within a work group or team and how they work in practice. Discuss the impact of leadership on a group or team.

In a participative team, the members

As the group is restructured, the committee disbanded or the task force dissolved after completing its objectives, which stage does the group go through?

Access to technology is the most crucial factor in the success of a virtual team.

When is a team able to perform effectively according to the theories of 'teams and groups'?

According to Wageman (1997), the key principle behind self-managing teams is that:

Self-managed work teams are neither semi-autonomous nor autonomous, with a high level of control over their work.

According to Lipman-Blumen et al (1999), what do today's organisations need?

Group performance is the result of a complex interaction between people and the roles they play within the group.

Taking time out to celebrate an achievement or a social occasion such as a team member's birthday or anniversary are examples of what?

A role within a group or team is:

Ways of doing things imposed from the top down can be taken as an unsuccessful project in the theory of teams and groups.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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