Question 1

The receiver hears, reads or looks in order to encode the message.

Accepted Answer

A) True 
 B)False

Question 2

Within an organisation, messages are sent and received:

Accepted Answer

A)  primarily through emails. 
B)  primarily through formal communication channels. 
C)  primarily through formal channels. 
D)  through a combination of all the above channels. 
A)  primarily through emails. 
B)  primarily through formal communication channels. 
C)  primarily through formal channels. 
D)  through a combination of all the above channels.

Question 3

Communication is a two-way process and takes place in many situations, for many reasons and with the possibility of many interpretations.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements regarding feedback is correct?

Accepted Answer

A)  Feedback is always intentional. 
B)  Feedback reduces continuity in communication. 
C)  Feedback prevents senders from measuring the effectiveness of their communication. 
D)  Feedback increases the amount of time needed to send the message. 
A)  Feedback is always intentional. 
B)  Feedback reduces continuity in communication. 
C)  Feedback prevents senders from measuring the effectiveness of their communication. 
D)  Feedback increases the amount of time needed to send the message.

Question 5

Ethical constraints affect the way we think about what is wrong and the way business is conducted.

Accepted Answer

A) True 
 B)False

Question 6

The purpose of an audience-centred approach is to provide ideas and give feedback to enhance understanding.

Accepted Answer

A) True 
 B)False

Question 7

Foulger's ecological model of communication:

Accepted Answer

A)  focuses on relationships. 
B)  suggests channels are fundamental to communication success. 
C)  relies on feedback. 
D)  is language oriented. 
A)  focuses on relationships. 
B)  suggests channels are fundamental to communication success. 
C)  relies on feedback. 
D)  is language oriented.

Question 8

Interpretation of the same message may vary between individuals depending on their perceptions because they are influenced by:

Accepted Answer

A)  discrimination against women. 
B)  the personalities of the sender and receiver. 
C)  experience, attitudes, beliefs and a range of required skills or expectations. 
D)  the communication skills of the sender. 
A)  discrimination against women. 
B)  the personalities of the sender and receiver. 
C)  experience, attitudes, beliefs and a range of required skills or expectations. 
D)  the communication skills of the sender.

Question 9

The key to understanding meaning in communication is:

Accepted Answer

A)  diversity of communication. 
B)  situational context. 
C)  relationship and authority. 
D)  the purpose of communication. 
A)  diversity of communication. 
B)  situational context. 
C)  relationship and authority. 
D)  the purpose of communication.

Question 10

When communicating, the encoding of the message is initially done by:

Accepted Answer

A)  the sender of the message. 
B)  the medium used to capture the message. 
C)  the receiver of the message. 
D)  an interplay between sender, receiver and the medium selected. 
A)  the sender of the message. 
B)  the medium used to capture the message. 
C)  the receiver of the message. 
D)  an interplay between sender, receiver and the medium selected.

Question 11

Typically, an organisation is a collection of people who all have similar backgrounds, life and career experiences.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the influence that diversity and inclusion has on an organisation's reputation. Draw on concepts discussed in Chapter 1 and provide examples to support your views.

Accepted Answer

Diversity and inclusion have a significa

Question 13

Ethics can be defined as:

Accepted Answer

A)  criminal legislation. 
B)  organisational ownership. 
C)  cultures of staff. 
D)  community-based standards of right and wrong. 
A)  criminal legislation. 
B)  organisational ownership. 
C)  cultures of staff. 
D)  community-based standards of right and wrong.

Question 14

Communication channels are:

Accepted Answer

A)  journals, books and magazines. 
B)  means or techniques used to signal or convey a message. 
C)  visual, verbal and nonverbal. 
D)  radio and television programs. 
A)  journals, books and magazines. 
B)  means or techniques used to signal or convey a message. 
C)  visual, verbal and nonverbal. 
D)  radio and television programs.

Question 15

Employees need to avoid prejudice and discrimination at work because:

Accepted Answer

A)  it is illegal. 
B)  organisations are increasingly global in their operations. 
C)  it is difficult to build positive relationships and collaborate if this exists. 
D)  all of the above. 
A)  it is illegal. 
B)  organisations are increasingly global in their operations. 
C)  it is difficult to build positive relationships and collaborate if this exists. 
D)  all of the above.

Question 16

Words generally convey the same meanings to individuals from other cultures.

Accepted Answer

A) True 
 B)False

Question 17

Effective use of communication technologies reduces the need for face-to-face meetings in an organisational context.

Accepted Answer

A) True 
 B)False

Question 18

In view of the gap between intent and effect, communication should not be taken for granted because:

Accepted Answer

A)  the message sent is often quite different from the message received. 
B)  barriers arise when the sender assumes that the receiver will automatically understand the message. 
C)  we can learn more from listening than talking. 
D)  we can recognise different kinds of unspoken messages. 
A)  the message sent is often quite different from the message received. 
B)  barriers arise when the sender assumes that the receiver will automatically understand the message. 
C)  we can learn more from listening than talking. 
D)  we can recognise different kinds of unspoken messages.

Question 19

Communication barriers are likely to lead to:

Accepted Answer

A)  harmonious relationships. 
B)  misunderstanding. 
C)  encoded communication. 
D)  clear understanding of the messages. 
A)  harmonious relationships. 
B)  misunderstanding. 
C)  encoded communication. 
D)  clear understanding of the messages.

Question 20

According to Lehman and Dufrene (2011), the purpose of ethics is to

Accepted Answer

A)  deal with customers quickly. 
B)  get away with unlawful or improper behaviour. 
C)  be guided by principles of right and wrong in making decisions. 
D)  be good at the technical side of the job. 
A)  deal with customers quickly. 
B)  get away with unlawful or improper behaviour. 
C)  be guided by principles of right and wrong in making decisions. 
D)  be good at the technical side of the job.

Exam 1: Communication Foundations

The receiver hears, reads or looks in order to encode the message.

Within an organisation, messages are sent and received:

Communication is a two-way process and takes place in many situations, for many reasons and with the possibility of many interpretations.

Which of the following statements regarding feedback is correct?

Ethical constraints affect the way we think about what is wrong and the way business is conducted.

The purpose of an audience-centred approach is to provide ideas and give feedback to enhance understanding.

Foulger's ecological model of communication:

Interpretation of the same message may vary between individuals depending on their perceptions because they are influenced by:

The key to understanding meaning in communication is:

When communicating, the encoding of the message is initially done by:

Typically, an organisation is a collection of people who all have similar backgrounds, life and career experiences.

Discuss the influence that diversity and inclusion has on an organisation's reputation. Draw on concepts discussed in Chapter 1 and provide examples to support your views.

Ethics can be defined as:

Communication channels are:

Employees need to avoid prejudice and discrimination at work because:

Words generally convey the same meanings to individuals from other cultures.

Effective use of communication technologies reduces the need for face-to-face meetings in an organisational context.

In view of the gap between intent and effect, communication should not be taken for granted because:

Communication barriers are likely to lead to:

According to Lehman and Dufrene (2011), the purpose of ethics is to

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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