Question 1

Appropriate ethical behaviour is important in business because:

Accepted Answer

A)  organisations conducting business in an ethical way enhance their prospects of survival and growth. 
B)  there is a community expectation that businesses will act in a courteous way. 
C)  surveys show that business ethics and good, ethical communications are less valued. 
D)  all of the above. 
A)  organisations conducting business in an ethical way enhance their prospects of survival and growth. 
B)  there is a community expectation that businesses will act in a courteous way. 
C)  surveys show that business ethics and good, ethical communications are less valued. 
D)  all of the above.

Question 2

The difficulty for professionals is to communicate in a way that achieves a balance between

Accepted Answer

A)  control, motivation, relationship and efficiency. 
B)  male and female employees. 
C)  clients and company. 
D)  consumers and investors. 
A)  control, motivation, relationship and efficiency. 
B)  male and female employees. 
C)  clients and company. 
D)  consumers and investors.

Question 3

The purpose of communication models and diagrams is to explain and classify every feature in the communication process.

Accepted Answer

A) True 
 B)False

Question 4

Based on DeVito's (1989) model of context, the temporal dimension

Accepted Answer

A)  contains the tangible or concrete items in the environment. 
B)  means the roles, norms and mores of the society. 
C)  consists of different languages, relationships and authority to achieve the different communication purposes. 
D)  describes the time in history as well as the position of the communication in the sequence of events. 
A)  contains the tangible or concrete items in the environment. 
B)  means the roles, norms and mores of the society. 
C)  consists of different languages, relationships and authority to achieve the different communication purposes. 
D)  describes the time in history as well as the position of the communication in the sequence of events.

Question 5

Discuss the differences between, and challenges for, both public and mass communication. Give examples to illustrate your arguments.

Accepted Answer

Public communication and mass communicat

Question 6

Effective communication works only within rules, norms and values, and takes place within current practices and formal and informal communication channels.

Accepted Answer

A) True 
 B)False

Question 7

Empathy refers to:

Accepted Answer

A)  being supportive, non-judgemental and assertive. 
B)  the ability to understand how the other person feels. 
C)  supporting the other's point of view and giving feedback. 
D)  recognising and responding to the rational aspect in messages. 
A)  being supportive, non-judgemental and assertive. 
B)  the ability to understand how the other person feels. 
C)  supporting the other's point of view and giving feedback. 
D)  recognising and responding to the rational aspect in messages.

Question 8

Most of the time, the message received is the same as the message sent.

Accepted Answer

A) True 
 B)False

Question 9

One of the biggest emerging challenges for local, national and global business is the need to look after the interests of business owners.

Accepted Answer

A) True 
 B)False

Question 10

Leaders and managers with the capacity to communicate effectively are able to work effectively with people.

Accepted Answer

A) True 
 B)False

Question 11

Experience cannot be transmitted as experience-it must first be translated into something else.

Accepted Answer

A) True 
 B)False

Question 12

Communication is effective only when:

Accepted Answer

A)  individuals are open to receiving messages from others. 
B)  it makes connections with others. 
C)  individuals are good listeners. 
D)  it achieves the intended outcome. 
A)  individuals are open to receiving messages from others. 
B)  it makes connections with others. 
C)  individuals are good listeners. 
D)  it achieves the intended outcome.

Question 13

Discuss the term 'technologically mediated business communication'. Give examples of how technology assists or hinders the communication process and provide examples to support your main ideas.

Accepted Answer

Technologically mediated business commun

Question 14

The primary difference between the transmission and helical models of communication is:

Accepted Answer

A)  channel of communication. 
B)  direction of communication. 
C)  source of communication. 
D)  effect of communication. 
A)  channel of communication. 
B)  direction of communication. 
C)  source of communication. 
D)  effect of communication.

Question 15

A justification based on the belief that no other choice exists is known as 'the false necessity trap'.

Accepted Answer

A) True 
 B)False

Question 16

'The message received is not necessarily the same as the message sent' refers to the general impact on communication of:

Accepted Answer

A)  less than adequate feedback. 
B)  communication barriers. 
C)  poor choice of communication channels. 
D)  ignoring the importance of context. 
A)  less than adequate feedback. 
B)  communication barriers. 
C)  poor choice of communication channels. 
D)  ignoring the importance of context.

Question 17

In any communication, feedback is:

Accepted Answer

A)  essential. 
B)  able to be withheld or hidden. 
C)  useful but not critical. 
D)  unavoidable. 
A)  essential. 
B)  able to be withheld or hidden. 
C)  useful but not critical. 
D)  unavoidable.

Question 18

Business communication is different from academic or literary writing and speaking.

Accepted Answer

A) True 
 B)False

Question 19

Social network services are primarily web-based and offer various ways for users to interact: discussion groups, messaging, chat rooms, email, videos, blogging and file sharing.

Accepted Answer

A) True 
 B)False

Question 20

An appropriate channel suits the communication purpose, the needs of the sender, the message and receiver.

Accepted Answer

A) True 
 B)False

Exam 1: Communication Foundations

Appropriate ethical behaviour is important in business because:

The difficulty for professionals is to communicate in a way that achieves a balance between

The purpose of communication models and diagrams is to explain and classify every feature in the communication process.

Based on DeVito's (1989) model of context, the temporal dimension

Discuss the differences between, and challenges for, both public and mass communication. Give examples to illustrate your arguments.

Effective communication works only within rules, norms and values, and takes place within current practices and formal and informal communication channels.

Empathy refers to:

Most of the time, the message received is the same as the message sent.

One of the biggest emerging challenges for local, national and global business is the need to look after the interests of business owners.

Leaders and managers with the capacity to communicate effectively are able to work effectively with people.

Experience cannot be transmitted as experience-it must first be translated into something else.

Communication is effective only when:

Discuss the term 'technologically mediated business communication'. Give examples of how technology assists or hinders the communication process and provide examples to support your main ideas.

The primary difference between the transmission and helical models of communication is:

A justification based on the belief that no other choice exists is known as 'the false necessity trap'.

'The message received is not necessarily the same as the message sent' refers to the general impact on communication of:

In any communication, feedback is:

Business communication is different from academic or literary writing and speaking.

Social network services are primarily web-based and offer various ways for users to interact: discussion groups, messaging, chat rooms, email, videos, blogging and file sharing.

An appropriate channel suits the communication purpose, the needs of the sender, the message and receiver.

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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