Question 1

An example of a purpose for an operational meeting could be to

Accepted Answer

A)  discuss matters such as strategy, governance and finance. 
B)  discuss the committee's progress to date and inform attendees of future plans. 
C)  allow community stakeholders to express views about operational matters. 
D)  discuss how the organisation's computer network is running. 
A)  discuss matters such as strategy, governance and finance. 
B)  discuss the committee's progress to date and inform attendees of future plans. 
C)  allow community stakeholders to express views about operational matters. 
D)  discuss how the organisation's computer network is running.

Question 2

Identify communication barriers in face-to-face and virtual meetings. In each case, discuss factors that contribute to communication barriers and how they can be prevented or managed.

Accepted Answer

Communication barriers in face-to-face m

Question 3

Identify and describe the features of effective meetings. Distinguish between a formal and an informal meeting and a committee. Give an example of each.

Accepted Answer

Effective meetings have several key feat

Question 4

The move to virtual meetings is prompted by

Accepted Answer

A)  the decline in social cues and fewer protocols. 
B)  reduced time taken, cost savings and convenience. 
C)  a desire to better structure and enhance 'floor control' of meetings. 
D)  a desire to reduce caucusing and pre-meeting lobbying. 
A)  the decline in social cues and fewer protocols. 
B)  reduced time taken, cost savings and convenience. 
C)  a desire to better structure and enhance 'floor control' of meetings. 
D)  a desire to reduce caucusing and pre-meeting lobbying.

Question 5

Use of space, clothing and appearance in communication at meetings can be considered as

Accepted Answer

A)  positive nonverbal feedback. 
B)  nonverbal behaviour which affects communication. 
C)  factors that decision making is based on. 
D)  less important than what is said in meetings. 
A)  positive nonverbal feedback. 
B)  nonverbal behaviour which affects communication. 
C)  factors that decision making is based on. 
D)  less important than what is said in meetings.

Question 6

A successful face-to-face or virtual business meeting is purposeful, cost-effective and participant friendly.

Accepted Answer

A) True 
 B)False

Question 7

The primary role of the chairperson in a virtual or electronic meeting is to

Accepted Answer

A)  supervise the netiquette of the members. 
B)  control the discussion threads. 
C)  achieve consensus. 
D)  check the attendance of the members. 
A)  supervise the netiquette of the members. 
B)  control the discussion threads. 
C)  achieve consensus. 
D)  check the attendance of the members.

Question 8

Virtual meetings are always informal rather than formal.

Accepted Answer

A) True 
 B)False

Question 9

Staff should be well-trained to use video and web conferencing.

Accepted Answer

A) True 
 B)False

Question 10

A written authorisation given by a shareholder for someone else, usually the company's management, to cast his or her vote at a shareholders' meeting or at another time is known as a

Accepted Answer

A)  motion. 
B)  point of order. 
C)  quorum. 
D)  proxy. 
A)  motion. 
B)  point of order. 
C)  quorum. 
D)  proxy.

Question 11

Communication barriers in face-to-face or virtual meetings arise from

Accepted Answer

A)  technical faults and procedural omissions. 
B)  lack of meeting control. 
C)  lack of leadership or skills of members. 
D)  poor understanding of meeting maintenance procedures. 
A)  technical faults and procedural omissions. 
B)  lack of meeting control. 
C)  lack of leadership or skills of members. 
D)  poor understanding of meeting maintenance procedures.

Question 12

In a meeting with members sitting around a rectangular table, the power lies with those sitting at the sides of the table rather than the ends.

Accepted Answer

A) True 
 B)False

Question 13

The purpose of a committee is to

Accepted Answer

A)  delegate authority for a decision to others. 
B)  consider, investigate and report or act on a matter as delegated. 
C)  represent all the different groups affected by a decision. 
D)  make policy, initiate procedural changes and then implement decisions. 
A)  delegate authority for a decision to others. 
B)  consider, investigate and report or act on a matter as delegated. 
C)  represent all the different groups affected by a decision. 
D)  make policy, initiate procedural changes and then implement decisions.

Question 14

The casting vote at formal meetings may be the verbal 'Aye' or 'No', a show of hands, a division or a secret vote.

Accepted Answer

A) True 
 B)False

Question 15

The duties of the secretary are to

Accepted Answer

A)  organise an agenda, deal with documentation, take apologies, table correspondence and take minutes. 
B)  plan the agenda and organise the meeting. 
C)  be responsible for briefing the chairperson on policy matters. 
D)  call for agenda items and communicate with members about policy on the chairperson's behalf. 
A)  organise an agenda, deal with documentation, take apologies, table correspondence and take minutes. 
B)  plan the agenda and organise the meeting. 
C)  be responsible for briefing the chairperson on policy matters. 
D)  call for agenda items and communicate with members about policy on the chairperson's behalf.

Question 16

In formal virtual meetings, controlling the discussion thread and synchronous meetings are the two main factors to consider.

Accepted Answer

A) True 
 B)False

Question 17

According to Ferrazzi (2012), the use of social media can help dissimilar people on virtual teams to collaborate.

Accepted Answer

A) True 
 B)False

Question 18

Meetings on shared workspaces are an example of formal meetings.

Accepted Answer

A) True 
 B)False

Question 19

Groupthink can influence decisions made in meetings.

Accepted Answer

A) True 
 B)False

Question 20

The difference between formal meetings and informal meetings is based on whether

Accepted Answer

A)  a meeting has more structure or less structure. 
B)  members have already been informed of the purpose of the meeting. 
C)  members can benefit from the meeting. 
D)  the meeting can come to a decision. 
A)  a meeting has more structure or less structure. 
B)  members have already been informed of the purpose of the meeting. 
C)  members can benefit from the meeting. 
D)  the meeting can come to a decision.

Exam 9: Effective Meetings: Face-To-Face and Virtual

An example of a purpose for an operational meeting could be to

Identify communication barriers in face-to-face and virtual meetings. In each case, discuss factors that contribute to communication barriers and how they can be prevented or managed.

Identify and describe the features of effective meetings. Distinguish between a formal and an informal meeting and a committee. Give an example of each.

The move to virtual meetings is prompted by

Use of space, clothing and appearance in communication at meetings can be considered as

A successful face-to-face or virtual business meeting is purposeful, cost-effective and participant friendly.

The primary role of the chairperson in a virtual or electronic meeting is to

Virtual meetings are always informal rather than formal.

Staff should be well-trained to use video and web conferencing.

A written authorisation given by a shareholder for someone else, usually the company's management, to cast his or her vote at a shareholders' meeting or at another time is known as a

Communication barriers in face-to-face or virtual meetings arise from

In a meeting with members sitting around a rectangular table, the power lies with those sitting at the sides of the table rather than the ends.

The purpose of a committee is to

The casting vote at formal meetings may be the verbal 'Aye' or 'No', a show of hands, a division or a secret vote.

The duties of the secretary are to

In formal virtual meetings, controlling the discussion thread and synchronous meetings are the two main factors to consider.

According to Ferrazzi (2012), the use of social media can help dissimilar people on virtual teams to collaborate.

Meetings on shared workspaces are an example of formal meetings.

Groupthink can influence decisions made in meetings.

The difference between formal meetings and informal meetings is based on whether

Communication Foundations

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