Question 1

Videoconferencing is considered more beneficial than using

Accepted Answer

A)  formal meetings. 
B)  emails, telephone or online chat systems. 
C)  synchronous meetings. 
D)  all of the above. 
A)  formal meetings. 
B)  emails, telephone or online chat systems. 
C)  synchronous meetings. 
D)  all of the above.

Question 2

Goal setting, decision making and problem solving are examples of the tasks that enable a meeting to achieve its purpose.

Accepted Answer

A) True 
 B)False

Question 3

A casting vote is

Accepted Answer

A)  the final determining vote cast by any meeting member. 
B)  made after the motion 'that the question now be put' is moved, seconded and won. 
C)  a vote to maintain the status quo and follows the British House of Commons practice. 
D)  used by the chairperson when the votes for or against a motion are tied. 
A)  the final determining vote cast by any meeting member. 
B)  made after the motion 'that the question now be put' is moved, seconded and won. 
C)  a vote to maintain the status quo and follows the British House of Commons practice. 
D)  used by the chairperson when the votes for or against a motion are tied.

Question 4

Along with deciding who should attend a meeting, a chairperson also needs to

Accepted Answer

A)  decide who not to invite. 
B)  keep clear and accurate the minutes. 
C)  deal with incoming and outgoing correspondence. 
D)  be the key decision maker in a meeting. 
A)  decide who not to invite. 
B)  keep clear and accurate the minutes. 
C)  deal with incoming and outgoing correspondence. 
D)  be the key decision maker in a meeting.

Question 5

Informal meetings are oriented towards decision making and problem solving, whereas informal meetings

Accepted Answer

A)  define tasks, create action plans and implement decisions. 
B)  are conducted in emergency situations where time is an issue. 
C)  do not have a chair or a minute recorder and often lack a strategic focus. 
D)  have limited interaction time between attendees. 
A)  define tasks, create action plans and implement decisions. 
B)  are conducted in emergency situations where time is an issue. 
C)  do not have a chair or a minute recorder and often lack a strategic focus. 
D)  have limited interaction time between attendees.

Question 6

In relation to meetings, a quorum refers to

Accepted Answer

A)  a real sense of belonging. 
B)  the order of the agenda and the time limit for each item. 
C)  the minimum number of people who must be at a meeting for business to be conducted. 
D)  the agenda items to be avoided. 
A)  a real sense of belonging. 
B)  the order of the agenda and the time limit for each item. 
C)  the minimum number of people who must be at a meeting for business to be conducted. 
D)  the agenda items to be avoided.

Question 7

Participants in a meeting can make the meeting more productive by preparing for the meeting and knowing how to conduct themselves in a meeting.

Accepted Answer

A) True 
 B)False

Question 8

An amendment refers to the proceedings of the meeting.

Accepted Answer

A) True 
 B)False

Question 9

A quorum is the maximum number of people that can be at a meeting in order for business to be effectively conducted.

Accepted Answer

A) True 
 B)False

Question 10

A constitution refers to the rules governing the manner in which a meeting is conducted.

Accepted Answer

A) True 
 B)False

Question 11

Describe the difference between formal and informal virtual meetings. Discuss the advantages and disadvantages of each.

Accepted Answer

Formal virtual meetings are structured a

Question 12

Specific software skills are not essential for the chairperson of a virtual meeting.

Accepted Answer

A) True 
 B)False

Question 13

The chairperson and secretary need to consider the following physical factors when planning and organising a meeting

Accepted Answer

A)  the resolution required. 
B)  the type of meeting required. 
C)  the venue, equipment and seating arrangements. 
D)  the outcome of the meeting. 
A)  the resolution required. 
B)  the type of meeting required. 
C)  the venue, equipment and seating arrangements. 
D)  the outcome of the meeting.

Question 14

In planning the environment, a room system involves having a dedicated room permanently set up.

Accepted Answer

A) True 
 B)False

Question 15

Communication barriers in virtual meetings are caused primarily by poor verbal skills.

Accepted Answer

A) True 
 B)False

Question 16

Maintenance-related roles at meetings refer to

Accepted Answer

A)  roles that support and encourage the contribution of all other members and create a positive meeting climate. 
B)  roles that correct and influence others to maintain decorum and protocol at meetings. 
C)  roles that maintain accurate minutes and delegate action items resulting from a meeting. 
D)  the roles that keep the meeting moving forward by goal-setting, problem solving and decision making so that the meeting achieves its aims. 
A)  roles that support and encourage the contribution of all other members and create a positive meeting climate. 
B)  roles that correct and influence others to maintain decorum and protocol at meetings. 
C)  roles that maintain accurate minutes and delegate action items resulting from a meeting. 
D)  the roles that keep the meeting moving forward by goal-setting, problem solving and decision making so that the meeting achieves its aims.

Question 17

Compare virtual and face-to-face formal meetings. Discuss the benefits and disadvantages of each, and provide examples of where each type of meeting might be most effective.

Accepted Answer

Virtual and face-to-face formal meetings

Question 18

Identify three types of 'problem people' in meetings and describe the impact on meetings these people can have.

Accepted Answer

1. The Dominator: This person tends to d

Question 19

Venue and seating arrangements at meetings need careful consideration because

Accepted Answer

A)  they will influence the outcomes of the meeting. 
B)  meeting members should not be made too comfortable for speedy outcomes. 
C)  'meetings within meetings' should be encouraged. 
D)  it is important to be able to monitor body language and other nonverbal cues. 
A)  they will influence the outcomes of the meeting. 
B)  meeting members should not be made too comfortable for speedy outcomes. 
C)  'meetings within meetings' should be encouraged. 
D)  it is important to be able to monitor body language and other nonverbal cues.

Question 20

Attention to maintenance-related roles improves group cohesion.

Accepted Answer

A) True 
 B)False

Exam 9: Effective Meetings: Face-To-Face and Virtual

Videoconferencing is considered more beneficial than using

Goal setting, decision making and problem solving are examples of the tasks that enable a meeting to achieve its purpose.

A casting vote is

Along with deciding who should attend a meeting, a chairperson also needs to

Informal meetings are oriented towards decision making and problem solving, whereas informal meetings

In relation to meetings, a quorum refers to

Participants in a meeting can make the meeting more productive by preparing for the meeting and knowing how to conduct themselves in a meeting.

An amendment refers to the proceedings of the meeting.

A quorum is the maximum number of people that can be at a meeting in order for business to be effectively conducted.

A constitution refers to the rules governing the manner in which a meeting is conducted.

Describe the difference between formal and informal virtual meetings. Discuss the advantages and disadvantages of each.

Specific software skills are not essential for the chairperson of a virtual meeting.

The chairperson and secretary need to consider the following physical factors when planning and organising a meeting

In planning the environment, a room system involves having a dedicated room permanently set up.

Communication barriers in virtual meetings are caused primarily by poor verbal skills.

Maintenance-related roles at meetings refer to

Compare virtual and face-to-face formal meetings. Discuss the benefits and disadvantages of each, and provide examples of where each type of meeting might be most effective.

Identify three types of 'problem people' in meetings and describe the impact on meetings these people can have.

Venue and seating arrangements at meetings need careful consideration because

Attention to maintenance-related roles improves group cohesion.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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