Question 1

According to expectancy theory, a person's E →P expectancy is the expectancy that putting effort into a given task will lead to high performance.

Accepted Answer

A) True 
 B)False

Question 2

__________ means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

Accepted Answer

A)  Commitment 
B)  Engagement 
C)  Employee loyalty 
D)  Employee assurance 
E)  Empowerment 
A)  Commitment 
B)  Engagement 
C)  Employee loyalty 
D)  Employee assurance 
E)  Empowerment

Question 3

Rick is a manager at InfoServices, where he encourages sales employees to "visit one new customer each day." This is an example of:

Accepted Answer

A)  goal specialty. 
B)  goal difficulty. 
C)  goal acceptance. 
D)  a flexible work schedule. 
E)  feedback. 
A)  goal specialty. 
B)  goal difficulty. 
C)  goal acceptance. 
D)  a flexible work schedule. 
E)  feedback.

Question 4

Which motivation theory proposes that needs must be satisfied in sequence?

Accepted Answer

A)  Reinforcement 
B)  ERG 
C)  Hierarchy of needs 
D)  Two-factor 
E)  Social learning 
A)  Reinforcement 
B)  ERG 
C)  Hierarchy of needs 
D)  Two-factor 
E)  Social learning

Question 5

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the law of effect.

Accepted Answer

A) True 
 B)False

Question 6

__________combines a series of small tasks into one new, broader job so that people perform a variety of activities.

Accepted Answer

The answer of __________combines a series of small tasks into...

Question 7

Two ways to classify rewards are extrinsic and monetary.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following focus on high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

Accepted Answer

A)  Hygiene factors 
B)  Extrinsic factors 
C)  Motivators 
D)  Dissatisfiers 
E)  All of these 
A)  Hygiene factors 
B)  Extrinsic factors 
C)  Motivators 
D)  Dissatisfiers 
E)  All of these

Question 9

Which of the following is not one of the core job dimensions of Hackman and Oldham's job characteristics model?

Accepted Answer

A)  Skill variety 
B)  Task difficulty 
C)  Feedback 
D)  Autonomy 
E)  Task significance 
A)  Skill variety 
B)  Task difficulty 
C)  Feedback 
D)  Autonomy 
E)  Task significance

Question 10

A modification of the needs hierarchy that proposes three categories of needs-existence, relatedness, and growth-is called the __________theory.

Accepted Answer

The answer of A modification of the needs hierarchy that...

Question 11

__________ is the extent to which doing the job provides information back to the employee about his or her performance.

Accepted Answer

A)  Feedback 
B)  Assessment 
C)  Evaluation 
D)  Satisfaction 
E)  Fulfillment 
A)  Feedback 
B)  Assessment 
C)  Evaluation 
D)  Satisfaction 
E)  Fulfillment

Question 12

The removal of an unpleasant consequence once a behavior is improved is referred to as:

Accepted Answer

A)  avoidance learning. 
B)  punishment. 
C)  positive reinforcement. 
D)  extinction. 
E)  inefficient management. 
A)  avoidance learning. 
B)  punishment. 
C)  positive reinforcement. 
D)  extinction. 
E)  inefficient management.

Question 13

__________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening the desired behavior.

Accepted Answer

The answer of __________ is the removal of an unpleasant...

Question 14

Job rotation moves employees systematicallyfrom one job to another to provide variety and stimulation.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following explain(s) how people select behaviors with which to meet their needs and determine whether their choices were successful?

Accepted Answer

A)  Process theories 
B)  Reinforcement theory 
C)  Content theories 
D)  Hierarchy of needs theory 
E)  None of these 
A)  Process theories 
B)  Reinforcement theory 
C)  Content theories 
D)  Hierarchy of needs theory 
E)  None of these

Question 16

Empowering employees involves giving employees:

Accepted Answer

A)  information. 
B)  knowledge. 
C)  power. 
D)  rewards. 
E)  all of these. 
A)  information. 
B)  knowledge. 
C)  power. 
D)  rewards. 
E)  all of these.

Question 17

Empowering employees involves giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Accepted Answer

A) True 
 B)False

Question 18

__________ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Accepted Answer

A)  Vicarious learning 
B)  Self-esteem 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning 
A)  Vicarious learning 
B)  Self-esteem 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning

Question 19

Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.

Accepted Answer

A) True 
 B)False

Question 20

__________ is the imposition of unpleasant outcomes on an employee.

Accepted Answer

A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  Avoiding punishment 
A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  Avoiding punishment

According to expectancy theory, a person's E →P expectancy is the expectancy that putting effort into a given task will lead to high performance.

__________ means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

Rick is a manager at InfoServices, where he encourages sales employees to "visit one new customer each day." This is an example of:

Which motivation theory proposes that needs must be satisfied in sequence?

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the law of effect.

__________combines a series of small tasks into one new, broader job so that people perform a variety of activities.

Two ways to classify rewards are extrinsic and monetary.

Which of the following focus on high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

Which of the following is not one of the core job dimensions of Hackman and Oldham's job characteristics model?

A modification of the needs hierarchy that proposes three categories of needs-existence, relatedness, and growth-is called the __________theory.

__________ is the extent to which doing the job provides information back to the employee about his or her performance.

The removal of an unpleasant consequence once a behavior is improved is referred to as:

__________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening the desired behavior.

Job rotation moves employees systematicallyfrom one job to another to provide variety and stimulation.

Which of the following explain(s) how people select behaviors with which to meet their needs and determine whether their choices were successful?

Empowering employees involves giving employees:

Empowering employees involves giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

__________ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.

__________ is the imposition of unpleasant outcomes on an employee.

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Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

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Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

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Exam 16: Motivating Employees

According to expectancy theory, a person's E →P expectancy is the expectancy that putting effort into a given task will lead to high performance.

__________ means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization.

Rick is a manager at InfoServices, where he encourages sales employees to "visit one new customer each day." This is an example of:

Which motivation theory proposes that needs must be satisfied in sequence?

Behavior that is positively reinforced tends to be repeated, and behavior that is not reinforced tends not to be repeated, as stated in the law of effect.

__________combines a series of small tasks into one new, broader job so that people perform a variety of activities.

Two ways to classify rewards are extrinsic and monetary.

Which of the following focus on high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

Which of the following is not one of the core job dimensions of Hackman and Oldham's job characteristics model?

A modification of the needs hierarchy that proposes three categories of needs-existence, relatedness, and growth-is called the __________theory.

__________ is the extent to which doing the job provides information back to the employee about his or her performance.

The removal of an unpleasant consequence once a behavior is improved is referred to as:

__________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening the desired behavior.

Job rotation moves employees systematicallyfrom one job to another to provide variety and stimulation.

Which of the following explain(s) how people select behaviors with which to meet their needs and determine whether their choices were successful?

Empowering employees involves giving employees:

Empowering employees involves giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

__________ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Expectancy theory is based on the relationship among the individual's effort and performance and not on the desirability of outcomes.

__________ is the imposition of unpleasant outcomes on an employee.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Filters