Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Define cognitive dissonance.Describe the conditions under which people are more likely to try to reduce it, and ways that people do this.Give an example of a time when you felt cognitive dissonance in your own life, and describe how you dealt with it.

Very low levels of stress lead to the best workplace performance.

Job security and feelings of psychological safety propel engagement among employees.

Turnover is very costly for an organization in terms of recruitment and training.

Define the four types of distortion in perception.Provide an example of each.

Stereotyping is a type of distortion in perception.

Extra staff at peak periods is an example of buffers managers can use to prevent employee burnout.

Individuals have some ability to control their external dimensions of diversity.

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

The extent to which an employee identifies with an organization and is committed to its goals is called

The self-fulfilling prophecy describes the phenomenon in which people's expectations of themselves or others lead them to behave in ways that make those expectations come true.

______ is at the center of the diversity wheel.

The halo effect occurs only with positive traits.

Melanie has a master's degree in psychology, but she is working at a sunglasses cart in the mall.She is currently

If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should

Identify and define the Big 5 personality dimensions.Which of these are related to job performance? Describe how you would rate yourself on each of these dimensions, and explain why.

The ______ occurs when we form an impression of an individual based on a single trait.

The statement, "I won't give Kim such a tight deadline again," reflects the ______ component of an attitude.

______ represent(s) all the ways people are unlike and alike.