Exam 11: Managing Individual Differences and Behavior: Supervising People As People

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A student who blames his failing test grade on unclear lectures and a poorly worded exam rather than his limited effort likely has a self-serving bias.

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A waiter expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip.This is an example of the

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The glass ceiling is a concept that applies to both minorities and women.

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The extent to which employees have positive or negative feelings about various aspects of their work refers to their

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Michael is frequently nervous, tense, and worried, both at work and at home.He likely scores low on which of the Big Five personality dimensions?

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The Americans with Disabilities Act requires employers to

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The proactive personality has been associated with job satisfaction and commitment to one's employer.

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Often personality tests can be used effectively as the sole basis for hiring.

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Which of the following is not a symptom of stress?

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One of the Big Five personality dimensions is emotional stability.

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Which of the following is the most common drug of abuse?

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One of the four layers of diversity on Gardenswartz and Rowe's diversity wheel is labeled as organizational dimensions.

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In today's workplaces, the further up the pay scale and the higher the education level, the wider the earnings gap becomes between men and women.

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In research, both men and women prefer male bosses.

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Which of the following dimensions is an example of a secondary dimension on the diversity wheel?

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Which of the following diversity issues is true in the U.S.workforce?

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Ethnocentrism is a strong self-identification with one's race or ethnicity, often to the exclusion of other personal characteristics.

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The first step of the perception process is selective attention.

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People with high self-esteem take more risks and handle failure better than those with low self-esteem.

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Chris believes that he was not promoted to professor at State University because of the university's desire to promote minorities and women to achieve greater diversity at higher ranks.Chris thinks he is experiencing

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