Question 1

Declining literacy is a problem in the American workforce.

Accepted Answer

A) True 
 B)False

Question 2

Role overload is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Accepted Answer

A) True 
 B)False

Question 3

The intentional component of an attitude is also known as the cognitive component.

Accepted Answer

A) True 
 B)False

Question 4

Millennials are more likely than older workers to

Accepted Answer

A) be very independent. 
B) focus exclusively on financial rewards. 
C) appreciate a slower pace. 
D) want more hands-on guidance. 
E) be more patient in seeing the results of their work. 
A) be very independent. 
B) focus exclusively on financial rewards. 
C) appreciate a slower pace. 
D) want more hands-on guidance. 
E) be more patient in seeing the results of their work.

Question 5

Self-serving bias, according to Leon Festinger, describes the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior.

Accepted Answer

A) True 
 B)False

Question 6

Cognitive dissonance is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

A) True 
 B)False

Question 7

Organizational commitment reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a distortion in perception?

Accepted Answer

A) Cognitive dissonance 
B) Stereotyping 
C) Halo effect 
D) The recency effect 
E) Causal attribution 
A) Cognitive dissonance 
B) Stereotyping 
C) Halo effect 
D) The recency effect 
E) Causal attribution

Question 9

The process of interpreting and understanding one's environment is called

Accepted Answer

A) self-awareness. 
B) perception. 
C) cognition. 
D) self-monitoring. 
E) openness to experience. 
A) self-awareness. 
B) perception. 
C) cognition. 
D) self-monitoring. 
E) openness to experience.

Question 10

One of the things that Millennials are looking for is a job with regular working hours.

Accepted Answer

A) True 
 B)False

Question 11

The affective component of an attitude consists of the feelings or emotions one has about a situation.

Accepted Answer

A) True 
 B)False

Question 12

Boredom, irritability, and nervousness can be symptoms of stress.

Accepted Answer

A) True 
 B)False

Question 13

One of the ways to create a Pygmalion effect is to encourage employees to visualize the successful execution of tasks.

Accepted Answer

A) True 
 B)False

Question 14

Organizational behavior is an interdisciplinary field dedicated to better understanding and management of people at work.

Accepted Answer

A) True 
 B)False

Question 15

Job satisfaction results in stronger ______ and lower levels of ______

Accepted Answer

A) job involvement; work-life balance. 
B) motivation; life satisfaction. 
C) organizational commitment; perceived stress. 
D) perceived stress; life satisfaction. 
E) perceived stress; absenteeism. 
A) job involvement; work-life balance. 
B) motivation; life satisfaction. 
C) organizational commitment; perceived stress. 
D) perceived stress; life satisfaction. 
E) perceived stress; absenteeism.

Question 16

The opportunity to receive mentoring in the workplace is appealing to Millennials.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not a step in the perceptual process?

Accepted Answer

A) Selective attention. 
B) Retrieving from memory to make judgments and decisions. 
C) Causal attribution. 
D) Interpretation and evaluation. 
E) Storing in memory. 
A) Selective attention. 
B) Retrieving from memory to make judgments and decisions. 
C) Causal attribution. 
D) Interpretation and evaluation. 
E) Storing in memory.

Question 18

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

Accepted Answer

A) organizational citizenship behaviors. 
B) self-efficacy. 
C) causal attribution. 
D) counterproductive work behaviors. 
E) self-serving bias. 
A) organizational citizenship behaviors. 
B) self-efficacy. 
C) causal attribution. 
D) counterproductive work behaviors. 
E) self-serving bias.

Question 19

People with low self-esteem ______ than those who with higher self-esteem.

Accepted Answer

A) handle failure better 
B) choose more unconventional jobs 
C) focus more on their strengths 
D) are more dependent on others 
E) exhibit more aggressive behavior 
A) handle failure better 
B) choose more unconventional jobs 
C) focus more on their strengths 
D) are more dependent on others 
E) exhibit more aggressive behavior

Question 20

A person with an external locus of control is likely to respond more productively to merit pay incentives than one with an internal locus.

Accepted Answer

A) True 
 B)False

Declining literacy is a problem in the American workforce.

Role overload is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

The intentional component of an attitude is also known as the cognitive component.

Millennials are more likely than older workers to

Self-serving bias, according to Leon Festinger, describes the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior.

Cognitive dissonance is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Organizational commitment reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Which of the following is not a distortion in perception?

The process of interpreting and understanding one's environment is called

One of the things that Millennials are looking for is a job with regular working hours.

The affective component of an attitude consists of the feelings or emotions one has about a situation.

Boredom, irritability, and nervousness can be symptoms of stress.

One of the ways to create a Pygmalion effect is to encourage employees to visualize the successful execution of tasks.

Organizational behavior is an interdisciplinary field dedicated to better understanding and management of people at work.

Job satisfaction results in stronger and lower levels of

The opportunity to receive mentoring in the workplace is appealing to Millennials.

Which of the following is not a step in the perceptual process?

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

People with low self-esteem ______ than those who with higher self-esteem.

A person with an external locus of control is likely to respond more productively to merit pay incentives than one with an internal locus.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Declining literacy is a problem in the American workforce.

Role overload is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

The intentional component of an attitude is also known as the cognitive component.

Millennials are more likely than older workers to

Self-serving bias, according to Leon Festinger, describes the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior.

Cognitive dissonance is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Organizational commitment reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Which of the following is not a distortion in perception?

The process of interpreting and understanding one's environment is called

One of the things that Millennials are looking for is a job with regular working hours.

The affective component of an attitude consists of the feelings or emotions one has about a situation.

Boredom, irritability, and nervousness can be symptoms of stress.

One of the ways to create a Pygmalion effect is to encourage employees to visualize the successful execution of tasks.

Organizational behavior is an interdisciplinary field dedicated to better understanding and management of people at work.

Job satisfaction results in stronger ______ and lower levels of ______

The opportunity to receive mentoring in the workplace is appealing to Millennials.

Which of the following is not a step in the perceptual process?

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

People with low self-esteem ______ than those who with higher self-esteem.

A person with an external locus of control is likely to respond more productively to merit pay incentives than one with an internal locus.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Job satisfaction results in stronger and lower levels of