Question 1

The appropriate tone in a business letter displays courtesy towards the reader and confidence in the correspondence.

Accepted Answer

A) True 
 B)False

Question 2

What does the term 'short report' mean? What are the six steps in planning a short report? Differentiate the indirect, direct and routine order of information in short reports.

Accepted Answer

The term "short report" refers to a conc

Question 3

The purpose of the AIDA formula in the order of information is

Accepted Answer

A)  to catch the attention and interest of the reader and their desire and willingness to take action. 
B)  to help readers' understanding and draw their attention to the writer. 
C)  to inform the reader and request data from them. 
D)  to appeal to the reader's values and create desire for a product or a service. 
A)  to catch the attention and interest of the reader and their desire and willingness to take action. 
B)  to help readers' understanding and draw their attention to the writer. 
C)  to inform the reader and request data from them. 
D)  to appeal to the reader's values and create desire for a product or a service.

Question 4

Using all capital letters in an email can be perceived as the equivalent to shouting.

Accepted Answer

A) True 
 B)False

Question 5

Identify three objectives achieved by a memo. What are the four steps in preparing effective memos?

Accepted Answer

Three objectives achieved by a memo incl

Question 6

What is the purpose of the indirect order of information?

Accepted Answer

A)  To maintain 'face' for the writer 
B)  To maintain the reader's goodwill 
C)  To please the reader 
D)  To strengthen the writer's purpose 
A)  To maintain 'face' for the writer 
B)  To maintain the reader's goodwill 
C)  To please the reader 
D)  To strengthen the writer's purpose

Question 7

The order and essential parts of the first part of a business letter layout are the

Accepted Answer

A)  date, inside address, writer's name and address, salutation. 
B)  inside address, date, writer's name and address, salutation. 
C)  writer's name and address, date, inside address, salutation. 
D)  reference initials, writer's name and address, date, inside address. 
A)  date, inside address, writer's name and address, salutation. 
B)  inside address, date, writer's name and address, salutation. 
C)  writer's name and address, date, inside address, salutation. 
D)  reference initials, writer's name and address, date, inside address.

Question 8

Identify at least three errors you should avoid when writing a business letter.

Accepted Answer

When writing a business letter, it is im

Question 9

Persuasive letters are written when

Accepted Answer

A)  the writer is resistant to writing other types of letters. 
B)  the writer wants to change an attitude in the reader. 
C)  the writer wants to take action on behalf of the reader. 
D)  the writer wants to inform the reader about the outcome of a complaint. 
A)  the writer is resistant to writing other types of letters. 
B)  the writer wants to change an attitude in the reader. 
C)  the writer wants to take action on behalf of the reader. 
D)  the writer wants to inform the reader about the outcome of a complaint.

Question 10

Persuasive letters aim to move the recipient towards taking some course of action. The strategy for this is to

Accepted Answer

A)  offer a list of benefits or gains and/or warn of the likely consequences such as a loss or potential loss if no action is taken. 
B)  provide the recipient with an explanation of what is required, why it is required and indicate what they need to do. 
C)  get the reader's attention, outline or explain the benefits to them and then ask them to act to meet their desire to obtain the benefits. 
D)  plan the letter so that there is a list of points for taking a particular course of action then present the letter to the recipient. 
A)  offer a list of benefits or gains and/or warn of the likely consequences such as a loss or potential loss if no action is taken. 
B)  provide the recipient with an explanation of what is required, why it is required and indicate what they need to do. 
C)  get the reader's attention, outline or explain the benefits to them and then ask them to act to meet their desire to obtain the benefits. 
D)  plan the letter so that there is a list of points for taking a particular course of action then present the letter to the recipient.

Question 11

To recognise the actions of another, use a letter of enquiry.

Accepted Answer

A) True 
 B)False

Question 12

In a business letter, what makes the salutation more personal?

Accepted Answer

A)  The month of the year is fully spelled out. 
B)  An attention line is placed three lines below the inside address. 
C)  The reader's address is put at the beginning if the writer knows the reader. 
D)  The first name of the reader is used if the writer knows the reader. 
A)  The month of the year is fully spelled out. 
B)  An attention line is placed three lines below the inside address. 
C)  The reader's address is put at the beginning if the writer knows the reader. 
D)  The first name of the reader is used if the writer knows the reader.

Question 13

Describe the eight basic components of a business letter and explain the purpose of each one.

Accepted Answer

The eight basic components of a business

Question 14

How can cultural differences impact the drafting of a letter? Give examples.

Accepted Answer

Cultural differences can impact the draf

Question 15

Both writers and readers can benefit from the explanation of the reasons behind the refusal.

Accepted Answer

A) True 
 B)False

Question 16

The subject line should be around ten to fifteen words in length.

Accepted Answer

A) True 
 B)False

Question 17

Discuss issues associated with using email in the workplace. What are the benefits of email? What are some of the problems that can arise through inappropriate use of email? Discuss some strategies for effective email management.

Accepted Answer

Email is a widely used form of communica

Question 18

In a business letter the 'Yours sincerely' complimentary close is normally used when

Accepted Answer

A)  the person's name is known. 
B)  you write to someone in the organisation who you do not personally know. 
C)  you open with 'Dear Sir' or 'Dear Madam'. 
D)  you write to a group of people to whom you have sent a standardised letter. 
A)  the person's name is known. 
B)  you write to someone in the organisation who you do not personally know. 
C)  you open with 'Dear Sir' or 'Dear Madam'. 
D)  you write to a group of people to whom you have sent a standardised letter.

Question 19

A comma should never be used after the salutation in a business letter.

Accepted Answer

A) True 
 B)False

Question 20

Describe the characteristics of an effective sales letter. What are the different ways of gaining attention in the first sentence or paragraph of a sales letter? Describe one way of creating desire for the product in a sales letter.

Accepted Answer

An effective sales letter is characteriz

Exam 19: Writing Correspondence, Emails and Short Reports

The appropriate tone in a business letter displays courtesy towards the reader and confidence in the correspondence.

What does the term 'short report' mean? What are the six steps in planning a short report? Differentiate the indirect, direct and routine order of information in short reports.

The purpose of the AIDA formula in the order of information is

Using all capital letters in an email can be perceived as the equivalent to shouting.

Identify three objectives achieved by a memo. What are the four steps in preparing effective memos?

What is the purpose of the indirect order of information?

The order and essential parts of the first part of a business letter layout are the

Identify at least three errors you should avoid when writing a business letter.

Persuasive letters are written when

Persuasive letters aim to move the recipient towards taking some course of action. The strategy for this is to

To recognise the actions of another, use a letter of enquiry.

In a business letter, what makes the salutation more personal?

Describe the eight basic components of a business letter and explain the purpose of each one.

How can cultural differences impact the drafting of a letter? Give examples.

Both writers and readers can benefit from the explanation of the reasons behind the refusal.

The subject line should be around ten to fifteen words in length.

Discuss issues associated with using email in the workplace. What are the benefits of email? What are some of the problems that can arise through inappropriate use of email? Discuss some strategies for effective email management.

In a business letter the 'Yours sincerely' complimentary close is normally used when

A comma should never be used after the salutation in a business letter.

Describe the characteristics of an effective sales letter. What are the different ways of gaining attention in the first sentence or paragraph of a sales letter? Describe one way of creating desire for the product in a sales letter.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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