Question 1

What are the features of full block layout for a letter? What are the advantages of full block layout?

Accepted Answer

The full block layout for a letter is a

Question 2

What are common errors in writing business letters?

Accepted Answer

A)  Using familiar words, short sentences and paragraphs 
B)  Using familiarity and courtesy 
C)  Being insincere and negative 
D)  Including a call to act in closing 
A)  Using familiar words, short sentences and paragraphs 
B)  Using familiarity and courtesy 
C)  Being insincere and negative 
D)  Including a call to act in closing

Question 3

In a bad-news letter, you should close the letter by referring again to the bad news and repeating your apology.

Accepted Answer

A) True 
 B)False

Question 4

The start of the body of a business letter should

Accepted Answer

A)  inform the reader of the purpose of the letter. 
B)  contain the salutation and a subject line. 
C)  present details and information clearly and concisely. 
D)  catch the reader's attention after opening courteously. 
A)  inform the reader of the purpose of the letter. 
B)  contain the salutation and a subject line. 
C)  present details and information clearly and concisely. 
D)  catch the reader's attention after opening courteously.

Question 5

A persuasive letter is written to influence the reader to take some action.

Accepted Answer

A) True 
 B)False

Question 6

The use of email should be avoided in situations when

Accepted Answer

A)  sending detailed or complicated information. 
B)  delivering bad news, sensitive news or when you are angry. 
C)  sending material that might be forwarded to others. 
D)  sending material that is not interesting to all possible readers. 
A)  sending detailed or complicated information. 
B)  delivering bad news, sensitive news or when you are angry. 
C)  sending material that might be forwarded to others. 
D)  sending material that is not interesting to all possible readers.

Question 7

Which strategies need to be adopted when writing to international recipients?

Accepted Answer

A)  Use short, simple one-idea sentences 
B)  Use acronyms and sports and military analogies 
C)  Use emotive words and superlatives 
D)  Use formal language 
A)  Use short, simple one-idea sentences 
B)  Use acronyms and sports and military analogies 
C)  Use emotive words and superlatives 
D)  Use formal language

Question 8

A business letter with a full block layout format

Accepted Answer

A)  must have open style punctuation. 
B)  must have mixed style punctuation. 
C)  places the sender's address and the date against the right margin. 
D)  places everything in the letter against the left margin. 
A)  must have open style punctuation. 
B)  must have mixed style punctuation. 
C)  places the sender's address and the date against the right margin. 
D)  places everything in the letter against the left margin.

Question 9

Explain the 'you' approach in writing and justify its use.

Accepted Answer

The "you" approach in writing refers to

Question 10

The appeal to autonomy is one of the appeals most often used in persuasive letters.

Accepted Answer

A) True 
 B)False

Question 11

A business letter is considered successful if

Accepted Answer

A)  it conveys the information in a business-like way. 
B)  the receiver acts on it without undue delay. 
C)  it gets the expected response. 
D)  it is set out in standard business format. 
A)  it conveys the information in a business-like way. 
B)  the receiver acts on it without undue delay. 
C)  it gets the expected response. 
D)  it is set out in standard business format.

Question 12

Justification reports, progress reports and periodic reports all require

Accepted Answer

A)  a statement about the report's purpose. 
B)  a thesis statement, a body and a conclusion. 
C)  an indirect order of information. 
D)  a discussion of advantages and disadvantages. 
A)  a statement about the report's purpose. 
B)  a thesis statement, a body and a conclusion. 
C)  an indirect order of information. 
D)  a discussion of advantages and disadvantages.

Question 13

What is not included in a letterhead?

Accepted Answer

A)  The company name, address and email address 
B)  The company logo and telephone number 
C)  The name, address, and email address of the sender 
D)  The reference number and writer's telephone extension 
A)  The company name, address and email address 
B)  The company logo and telephone number 
C)  The name, address, and email address of the sender 
D)  The reference number and writer's telephone extension

Question 14

An authorisation memo gives the receiver permission or authority to take action.

Accepted Answer

A) True 
 B)False

Question 15

Types of appeals found in persuasive letters are appeals to

Accepted Answer

A)  power, status and gain. 
B)  intellect, emotion and authority. 
C)  benefits, losses, potential benefits and losses. 
D)  inclusion, exclusion, status and vanity. 
A)  power, status and gain. 
B)  intellect, emotion and authority. 
C)  benefits, losses, potential benefits and losses. 
D)  inclusion, exclusion, status and vanity.

Question 16

Use a credit refusal to reject a request for a loan.

Accepted Answer

A) True 
 B)False

Question 17

Why should you avoid placing a refusal in the last sentence of a letter?

Accepted Answer

A)  Reader behaviour research suggests that people do not usually read the entire letter. 
B)  The letter needs to be closed positively to foster goodwill. 
C)  The bad news should be placed at the beginning of the letter to save reading time. 
D)  Reasons for the refusal must be seen first so that the reader does not demand compensation. 
A)  Reader behaviour research suggests that people do not usually read the entire letter. 
B)  The letter needs to be closed positively to foster goodwill. 
C)  The bad news should be placed at the beginning of the letter to save reading time. 
D)  Reasons for the refusal must be seen first so that the reader does not demand compensation.

Question 18

A formal email that accompanies or delivers information, such as a report, is

Accepted Answer

A)  an instruction email. 
B)  a transmittal email. 
C)  an authorisation email. 
D)  a request email. 
A)  an instruction email. 
B)  a transmittal email. 
C)  an authorisation email. 
D)  a request email.

Question 19

As a writing strategy, the subject line helps to focus the reader's attention on the letter's content.

Accepted Answer

A) True 
 B)False

Question 20

What is the first step in the development of any business letter?

Accepted Answer

A)  Decide why the recipient is to get the letter 
B)  Write down the points that are going to be made 
C)  Write down what is going to be said 
D)  Write a draft 
A)  Decide why the recipient is to get the letter 
B)  Write down the points that are going to be made 
C)  Write down what is going to be said 
D)  Write a draft

Exam 19: Writing Correspondence, Emails and Short Reports

What are the features of full block layout for a letter? What are the advantages of full block layout?

What are common errors in writing business letters?

In a bad-news letter, you should close the letter by referring again to the bad news and repeating your apology.

The start of the body of a business letter should

A persuasive letter is written to influence the reader to take some action.

The use of email should be avoided in situations when

Which strategies need to be adopted when writing to international recipients?

A business letter with a full block layout format

Explain the 'you' approach in writing and justify its use.

The appeal to autonomy is one of the appeals most often used in persuasive letters.

A business letter is considered successful if

Justification reports, progress reports and periodic reports all require

What is not included in a letterhead?

An authorisation memo gives the receiver permission or authority to take action.

Types of appeals found in persuasive letters are appeals to

Use a credit refusal to reject a request for a loan.

Why should you avoid placing a refusal in the last sentence of a letter?

A formal email that accompanies or delivers information, such as a report, is

As a writing strategy, the subject line helps to focus the reader's attention on the letter's content.

What is the first step in the development of any business letter?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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