Exam 5: Understanding Consumer Behavior
Exam 1: Creating Customer Relationships and Value Through Marketing233 Questions
Exam 2: Developing Successful Marketing and Organizational Strategies296 Questions
Exam 3: Scanning the Marketing Environment240 Questions
Exam 4: Ethical and Social Responsibility in Marketing174 Questions
Exam 5: Understanding Consumer Behavior319 Questions
Exam 6: Understanding Organizations As Customers203 Questions
Exam 7: Understanding and Reaching Global Consumers and Markets218 Questions
Exam 8: Marketing Research: From Customer Insights to Actions246 Questions
Exam 9: Market Segmentation, Targeting, and Positioning224 Questions
Exam 10: Developing New Products and Services350 Questions
Exam 11: Managing Successful Products, Services, and Brands337 Questions
Exam 12: Pricing Products and Services414 Questions
Exam 13: Managing Marketing Channels and Supply Chains307 Questions
Exam 14: Retailing and Wholesaling350 Questions
Exam 15: Integrated Marketing Communications and Direct Marketing286 Questions
Exam 16: Advertising, Sales Promotion, and Public Relations328 Questions
Exam 17: Personal Selling and Sales Management281 Questions
Exam 18: Building an Effective Marketing Plan92 Questions
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The family life cycle concept describes the distinct phases a family progresses through, from __________, each phase bringing with it identifiable purchasing behaviors.
(Multiple Choice)
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There are five stages in the purchase decision process.The second stage is __________.
(Multiple Choice)
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In the VALS system, consumers who are motivated by __________ desire social or physical activity, variety, and risk.
(Multiple Choice)
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A consumer's purchases are often influenced by the views, opinions, or behavior of others.Two important aspects of personal influence are
(Multiple Choice)
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Mary was thrilled to begin her new job after she graduated from college.Which of the following purchases would most likely have the greatest perceived risk for her the day before she begins the job?
(Multiple Choice)
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A learned predisposition to respond to an object or class of objects in a consistently favorable or unfavorable way is referred to as __________.
(Multiple Choice)
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An external search for product information is especially important when
(Multiple Choice)
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Which of the following statements about personality is most accurate?
(Multiple Choice)
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When Betty Crocker advertises that baking a cake from one of its mixes tastes just like homemade, it is influencing which type of learning?
(Multiple Choice)
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If you read this chapter the night before this test and still cannot remember the correct marketing term to answer this question, it may very well be the result of
(Multiple Choice)
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Which stage in the consumer purchase decision process suggests criteria to use for the purchase, yields brand names that might meet the criteria, and develops consumer value perceptions?
(Multiple Choice)
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The Ford Escape uses hybrid fuel technology to deliver more power, convenience, prestige, and fuel economy than non-hybrid cars.The attributes listed for the Ford Escape are attributes that consumers would consider when evaluating the car.These attributes are a consumer's
(Multiple Choice)
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The American Express advertising claim that "membership has its privileges" creates which type of reference group?
(Multiple Choice)
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