Question 1

Open innovation involves inviting input from a wide variety of external sources.

Accepted Answer

A) True 
 B)False

Question 2

Reengineering examines and changes organizational processes in order to streamline the organization.

Accepted Answer

A) True 
 B)False

Question 3

Complex innovations that are fairly difficult to comprehend and use are less likely to diffuse.What is this called?

Accepted Answer

A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability 
A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability

Question 4

Which statement about environmental change, organizational change, and organizational effectiveness is TRUE?

Accepted Answer

A) Organizations that exhibit the most change are most effective, regardless of their environment. 
B) Organizations that exhibit the least change are most effective, regardless of their environment. 
C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective. 
D) Stable environments require a fairly high degree of organizational change if the organization is to be effective. 
E) All organizations should exhibit the same degree of change to be effective, regardless of environment. 
A) Organizations that exhibit the most change are most effective, regardless of their environment. 
B) Organizations that exhibit the least change are most effective, regardless of their environment. 
C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective. 
D) Stable environments require a fairly high degree of organizational change if the organization is to be effective. 
E) All organizations should exhibit the same degree of change to be effective, regardless of environment.

Question 5

What is organizational development (OD)? What are the main values and assumptions of OD change agents? Briefly describe four OD strategies discussed in our text.

Accepted Answer

Organizational development is a planned,

Question 6

What does the "knowing-doing gap" refer to and why does it happen?

Accepted Answer

It refers to the finding that many manag

Question 7

Which of the following is NOT a value assumption held by most OD change agents?

Accepted Answer

A) Organizational members should self-actualize. 
B) Most people must be manipulated to increase their contribution to the achievement of organizational goals. 
C) The open expression of feelings in organizations is desirable. 
D) The level of trust and cooperation in most organizations should be increased. 
E) Organizational effectiveness should be enhanced to the greatest degree possible. 
A) Organizational members should self-actualize. 
B) Most people must be manipulated to increase their contribution to the achievement of organizational goals. 
C) The open expression of feelings in organizations is desirable. 
D) The level of trust and cooperation in most organizations should be increased. 
E) Organizational effectiveness should be enhanced to the greatest degree possible.

Question 8

What is a managerial innovation?

Accepted Answer

A) An innovation developed by the management of an organization 
B) An innovation designed to develop the managers in an organization 
C) New forms of strategy, structure, human resource systems, and managerial practices that facilitate organizational change and adaptation 
D) New forms of strategy, structure, human resource systems, and managerial practices that improve the way products and services are designed 
E) New forms of strategy, structure, human resource systems, and managerial practices that result in new products and services 
A) An innovation developed by the management of an organization 
B) An innovation designed to develop the managers in an organization 
C) New forms of strategy, structure, human resource systems, and managerial practices that facilitate organizational change and adaptation 
D) New forms of strategy, structure, human resource systems, and managerial practices that improve the way products and services are designed 
E) New forms of strategy, structure, human resource systems, and managerial practices that result in new products and services

Question 9

Unfreezing

Accepted Answer

A) is an organizational development technique pioneered by the U.S.Navy. 
B) is the first step in the organizational change process. 
C) is the most effective organizational development technique. 
D) consistently prevents the diffusion of change efforts. 
E) is required to ensure that new attitudes or behaviours become an enduring part of the organization. 
A) is an organizational development technique pioneered by the U.S.Navy. 
B) is the first step in the organizational change process. 
C) is the most effective organizational development technique. 
D) consistently prevents the diffusion of change efforts. 
E) is required to ensure that new attitudes or behaviours become an enduring part of the organization.

Question 10

A TQM effort usually requires transformational leadership.

Accepted Answer

A) True 
 B)False

Question 11

Sometimes when a threat is perceived, organizations use the threat as a ________ for change.

Accepted Answer

The answer of Sometimes when a threat is perceived, organizations...

Question 12

________ include the ability to tolerate uncertainty, withhold early judgment, see things in new ways, and be open to new and diverse experiences.

Accepted Answer

Creativity

Question 13

What does it mean to institutionalize a change program?

Accepted Answer

A) The change becomes a permanent part of the organizational system. 
B) The change process becomes a permanent part of the organizational system. 
C) Change becomes an on-going and continuous part of the organizational system. 
D) The way that change is implemented becomes a permanent part of the change process. 
E) All of the above 
A) The change becomes a permanent part of the organizational system. 
B) The change process becomes a permanent part of the organizational system. 
C) Change becomes an on-going and continuous part of the organizational system. 
D) The way that change is implemented becomes a permanent part of the change process. 
E) All of the above

Question 14

Defying orders by management to stop working on a creative idea is known as ________.

Accepted Answer

The answer of Defying orders by management to stop working...

Question 15

________ innovations are new forms of strategy, human resource systems, and managerial practices that facilitate organizational change and adaptation.

Accepted Answer

The answer of ________ innovations are new forms of strategy,...

Question 16

A gatekeeper is a boundary spanner.

Accepted Answer

A) True 
 B)False

Question 17

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Accepted Answer

The answer of The process of ________ can show that...

Question 18

Research and development teams that have been together ________ engage in the most effective communication.

Accepted Answer

A) a long period of time 
B) a medium period of time 
C) a short period of time 
D) a long or short period of time 
E) since the members were very young in age 
A) a long period of time 
B) a medium period of time 
C) a short period of time 
D) a long or short period of time 
E) since the members were very young in age

Question 19

Broadcasting design problems to a large audience of potential innovators is an example of closed innovation.

Accepted Answer

A) True 
 B)False

Question 20

Reengineering focuses on the redesign of organizational processes to achieve improvements in time, cost, quality, and service.

Accepted Answer

A) True 
 B)False

Open innovation involves inviting input from a wide variety of external sources.

Reengineering examines and changes organizational processes in order to streamline the organization.

Complex innovations that are fairly difficult to comprehend and use are less likely to diffuse.What is this called?

Which statement about environmental change, organizational change, and organizational effectiveness is TRUE?

What is organizational development (OD)? What are the main values and assumptions of OD change agents? Briefly describe four OD strategies discussed in our text.

What does the "knowing-doing gap" refer to and why does it happen?

Which of the following is NOT a value assumption held by most OD change agents?

What is a managerial innovation?

Unfreezing

A TQM effort usually requires transformational leadership.

Sometimes when a threat is perceived, organizations use the threat as a ________ for change.

________ include the ability to tolerate uncertainty, withhold early judgment, see things in new ways, and be open to new and diverse experiences.

What does it mean to institutionalize a change program?

Defying orders by management to stop working on a creative idea is known as ________.

________ innovations are new forms of strategy, human resource systems, and managerial practices that facilitate organizational change and adaptation.

A gatekeeper is a boundary spanner.

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Research and development teams that have been together ________ engage in the most effective communication.

Broadcasting design problems to a large audience of potential innovators is an example of closed innovation.

Reengineering focuses on the redesign of organizational processes to achieve improvements in time, cost, quality, and service.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

Open innovation involves inviting input from a wide variety of external sources.

Reengineering examines and changes organizational processes in order to streamline the organization.

Complex innovations that are fairly difficult to comprehend and use are less likely to diffuse.What is this called?

Which statement about environmental change, organizational change, and organizational effectiveness is TRUE?

What is organizational development (OD)? What are the main values and assumptions of OD change agents? Briefly describe four OD strategies discussed in our text.

What does the "knowing-doing gap" refer to and why does it happen?

Which of the following is NOT a value assumption held by most OD change agents?

What is a managerial innovation?

Unfreezing

A TQM effort usually requires transformational leadership.

Sometimes when a threat is perceived, organizations use the threat as a ________ for change.

________ include the ability to tolerate uncertainty, withhold early judgment, see things in new ways, and be open to new and diverse experiences.

What does it mean to institutionalize a change program?

Defying orders by management to stop working on a creative idea is known as ________.

________ innovations are new forms of strategy, human resource systems, and managerial practices that facilitate organizational change and adaptation.

A gatekeeper is a boundary spanner.

The process of ________ can show that an organizational problem exists and can suggest what changes should be implemented.

Research and development teams that have been together ________ engage in the most effective communication.

Broadcasting design problems to a large audience of potential innovators is an example of closed innovation.

Reengineering focuses on the redesign of organizational processes to achieve improvements in time, cost, quality, and service.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters