Question 1

What do people resist?

Accepted Answer

A) Unfreezing 
B) Diagnosis 
C) Change 
D) Unfreezing and change 
E) Diagnosis and change 
A) Unfreezing 
B) Diagnosis 
C) Change 
D) Unfreezing and change 
E) Diagnosis and change

Question 2

The only firm in Richard Walton's study on the diffusion of eight major process innovations in which substantial diffusion occurred was ________.

Accepted Answer

The answer of The only firm in Richard Walton's study...

Question 3

If misunderstanding, lack of trust, or different assessments are provoking resistance, what is a good strategy to overcome resistance?

Accepted Answer

A) Evaluation 
B) Good coordination 
C) Involving the people who are the target of change 
D) Good communication 
E) Co-opt the reluctant 
A) Evaluation 
B) Good coordination 
C) Involving the people who are the target of change 
D) Good communication 
E) Co-opt the reluctant

Question 4

Creative deviance refers to employees who sabotage new innovations.

Accepted Answer

A) True 
 B)False

Question 5

Jack works at the Stinky Cheese Company and he is working on a project which he believes will result in the world's stinkiest limburger cheese.His manager has told him to stop working on the project and focus on other projects that are more likely to be successful.However, whenever Jack's boss is out of sight, Jack continues to work on the world's stinkiest limburger cheese.How would you describe Jack's behaviour?

Accepted Answer

A) Change agent 
B) Gatekeeper 
C) Creative deviance 
D) Resistance 
E) Transformational leader 
A) Change agent 
B) Gatekeeper 
C) Creative deviance 
D) Resistance 
E) Transformational leader

Question 6

Reengineering focuses on the redesign of organizational processes to achieve improvements in time, cost, ________, or service.

Accepted Answer

The answer of Reengineering focuses on the redesign of organizational...

Question 7

Complex innovations that are fairly difficult to comprehend and use are more likely to diffuse.

Accepted Answer

A) True 
 B)False

Question 8

R&D groups whose members have been together a medium length of time communicate better than new groups or more mature groups.

Accepted Answer

A) True 
 B)False

Question 9

Learning organizations are better able to retain employees than other organizations.

Accepted Answer

A) True 
 B)False

Question 10

OD seems to work better for supervisors or managers than for ________ workers.

Accepted Answer

The answer of OD seems to work better for supervisors...

Question 11

________ collects frequency data on the causes of errors and problems.

Accepted Answer

The answer of ________ collects frequency data on the causes...

Question 12

What is innovation and what are the stages of the innovation process?

Accepted Answer

Innovation is the process of d

Question 13

At the ________ stage, defence mechanisms might be activated to deny or rationalize the signals that change is needed.

Accepted Answer

The answer of At the ________ stage, defence mechanisms might...

Question 14

In order for change to occur, people must have the capability and the ________ and the motivation to change.

Accepted Answer

The answer of In order for change to occur, people...

Question 15

What are the main findings from Richard Walton's study on the diffusion of eight major process innovations? What factors contributed to the lack of diffusion?

Accepted Answer

All the pilot projects were initially ju

Question 16

The use of web-enabled input from external sources to facilitate innovation is called

Accepted Answer

A) modern innovation. 
B) external innovation. 
C) broadcast innovation. 
D) new innovation. 
E) open innovation. 
A) modern innovation. 
B) external innovation. 
C) broadcast innovation. 
D) new innovation. 
E) open innovation.

Question 17

It is not recommended that managers report the results of survey feedback to employees because they lack credibility for this particular role.

Accepted Answer

A) True 
 B)False

Question 18

"Creeping bureaucracy" prompted interest in TQM.

Accepted Answer

A) True 
 B)False

Question 19

Which one of the following is NOT one of the types of people associated with reactions to change over time?

Accepted Answer

A) Champions 
B) Converts 
C) Doubters 
D) Believers 
E) Defectors 
A) Champions 
B) Converts 
C) Doubters 
D) Believers 
E) Defectors

Question 20

Job enrichment is an example of a process innovation.

Accepted Answer

A) True 
 B)False

What do people resist?

The only firm in Richard Walton's study on the diffusion of eight major process innovations in which substantial diffusion occurred was ________.

If misunderstanding, lack of trust, or different assessments are provoking resistance, what is a good strategy to overcome resistance?

Creative deviance refers to employees who sabotage new innovations.

Reengineering focuses on the redesign of organizational processes to achieve improvements in time, cost, ________, or service.

Complex innovations that are fairly difficult to comprehend and use are more likely to diffuse.

R&D groups whose members have been together a medium length of time communicate better than new groups or more mature groups.

Learning organizations are better able to retain employees than other organizations.

OD seems to work better for supervisors or managers than for ________ workers.

________ collects frequency data on the causes of errors and problems.

What is innovation and what are the stages of the innovation process?

At the ________ stage, defence mechanisms might be activated to deny or rationalize the signals that change is needed.

In order for change to occur, people must have the capability and the ________ and the motivation to change.

What are the main findings from Richard Walton's study on the diffusion of eight major process innovations? What factors contributed to the lack of diffusion?

The use of web-enabled input from external sources to facilitate innovation is called

It is not recommended that managers report the results of survey feedback to employees because they lack credibility for this particular role.

"Creeping bureaucracy" prompted interest in TQM.

Which one of the following is NOT one of the types of people associated with reactions to change over time?

Job enrichment is an example of a process innovation.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

What do people resist?

The only firm in Richard Walton's study on the diffusion of eight major process innovations in which substantial diffusion occurred was ________.

If misunderstanding, lack of trust, or different assessments are provoking resistance, what is a good strategy to overcome resistance?

Creative deviance refers to employees who sabotage new innovations.

Reengineering focuses on the redesign of organizational processes to achieve improvements in time, cost, ________, or service.

Complex innovations that are fairly difficult to comprehend and use are more likely to diffuse.

R&D groups whose members have been together a medium length of time communicate better than new groups or more mature groups.

Learning organizations are better able to retain employees than other organizations.

OD seems to work better for supervisors or managers than for ________ workers.

________ collects frequency data on the causes of errors and problems.

What is innovation and what are the stages of the innovation process?

At the ________ stage, defence mechanisms might be activated to deny or rationalize the signals that change is needed.

In order for change to occur, people must have the capability and the ________ and the motivation to change.

What are the main findings from Richard Walton's study on the diffusion of eight major process innovations? What factors contributed to the lack of diffusion?

The use of web-enabled input from external sources to facilitate innovation is called

It is not recommended that managers report the results of survey feedback to employees because they lack credibility for this particular role.

"Creeping bureaucracy" prompted interest in TQM.

Which one of the following is NOT one of the types of people associated with reactions to change over time?

Job enrichment is an example of a process innovation.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters