Question 1

The only firm to show substantial diffusion in Richard Walton's research on diffusion of eight major process innovations was General Foods.

Accepted Answer

A) True 
 B)False

Question 2

What is the main reason reported for the failure of organizational change programs?

Accepted Answer

A) The failure to use an experienced change agent 
B) The failure to conduct a proper diagnosis 
C) The failure to change the organization's culture 
D) The failure to change the organization's structure 
E) The failure to refreeze the change 
A) The failure to use an experienced change agent 
B) The failure to conduct a proper diagnosis 
C) The failure to change the organization's culture 
D) The failure to change the organization's structure 
E) The failure to refreeze the change

Question 3

Perceived threat can lead to extreme inertia.

Accepted Answer

A) True 
 B)False

Question 4

Making progress on routine work results in positive affect and a good mood.

Accepted Answer

A) True 
 B)False

Question 5

When the consequences of an innovation are less visible, diffusion will be more likely to occur.

Accepted Answer

A) True 
 B)False

Question 6

Recent research is showing that some organizations experience constant, unpredictable, non-linear change.These environments are called

Accepted Answer

A) difficult. 
B) hyper-turbulent. 
C) chaotic. 
D) unmanageable. 
E) all of the above. 
A) difficult. 
B) hyper-turbulent. 
C) chaotic. 
D) unmanageable. 
E) all of the above.

Question 7

In order for change to occur, people must have the capability and the opportunity and the ________ to change.

Accepted Answer

The answer of In order for change to occur, people...

Question 8

Which statement is most accurate about the effects of OD efforts?

Accepted Answer

A) Most OD techniques have a positive impact on productivity but no impact on job satisfaction, or other work attitudes. 
B) Most OD techniques have no impact on productivity but have a positive impact on job satisfaction, or other work attitudes. 
C) Most OD techniques do not have an impact on productivity, job satisfaction, or other work attitudes. 
D) Most OD techniques have a negative impact on productivity, job satisfaction, or other work attitudes. 
E) Most OD techniques have a positive impact on productivity, job satisfaction, or other work attitudes. 
A) Most OD techniques have a positive impact on productivity but no impact on job satisfaction, or other work attitudes. 
B) Most OD techniques have no impact on productivity but have a positive impact on job satisfaction, or other work attitudes. 
C) Most OD techniques do not have an impact on productivity, job satisfaction, or other work attitudes. 
D) Most OD techniques have a negative impact on productivity, job satisfaction, or other work attitudes. 
E) Most OD techniques have a positive impact on productivity, job satisfaction, or other work attitudes.

Question 9

Diffusion is more likely when the new idea is perceived as truly better than the one it replaces.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is most conducive to the acceptance of change?

Accepted Answer

A) A small identity gap 
B) A large identity gap 
C) A moderate identity gap 
D) No identity gap 
E) A moderate to large identity gap 
A) A small identity gap 
B) A large identity gap 
C) A moderate identity gap 
D) No identity gap 
E) A moderate to large identity gap

Question 11

Less complex innovations are more likely to diffuse than more complex innovations.

Accepted Answer

A) True 
 B)False

Question 12

Job enrichment is an example of a managerial innovation.

Accepted Answer

A) True 
 B)False

Question 13

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

Accepted Answer

The answer of ________ organizational structures are generally thought to...

Question 14

________ is the systematic collection of information relevant to impending organizational change.

Accepted Answer

The answer of ________ is the systematic collection of information...

Question 15

Survey research conducted by IBM has been able to validate

Accepted Answer

A) links from employee performance to client satisfaction to business performance. 
B) links from employee job satisfaction to client satisfaction to business performance. 
C) links from employee performance to unit performance to business performance. 
D) links from employee job satisfaction to employee performance to business performance. 
E) links from employee job satisfaction to employee performance to customer satisfaction. 
A) links from employee performance to client satisfaction to business performance. 
B) links from employee job satisfaction to client satisfaction to business performance. 
C) links from employee performance to unit performance to business performance. 
D) links from employee job satisfaction to employee performance to business performance. 
E) links from employee job satisfaction to employee performance to customer satisfaction.

Question 16

Which of the following is NOT a variable used for a thorough evaluation of a change program?

Accepted Answer

A) Reactions 
B) Outcomes 
C) Behaviour 
D) Resistance 
E) Learning 
A) Reactions 
B) Outcomes 
C) Behaviour 
D) Resistance 
E) Learning

Question 17

What does the Mayflower Group do?

Accepted Answer

A) Total quality management 
B) Teambuilding 
C) Reengineering 
D) Survey feedback 
E) Innovation 
A) Total quality management 
B) Teambuilding 
C) Reengineering 
D) Survey feedback 
E) Innovation

Question 18

Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had

Accepted Answer

A) higher customer satisfaction, market share, and business volume, and lower employee turnover. 
B) higher customer satisfaction, market share, and business volume, and lower employee absenteeism. 
C) higher customer satisfaction, market share, and business volume, and lower employee theft. 
D) higher customer satisfaction, market share, and business volume, and lower employee tardiness. 
E) higher customer satisfaction, market share, and business volume, and lower customer theft. 
A) higher customer satisfaction, market share, and business volume, and lower employee turnover. 
B) higher customer satisfaction, market share, and business volume, and lower employee absenteeism. 
C) higher customer satisfaction, market share, and business volume, and lower employee theft. 
D) higher customer satisfaction, market share, and business volume, and lower employee tardiness. 
E) higher customer satisfaction, market share, and business volume, and lower customer theft.

Question 19

________ leaders are especially skilled at overcoming resistance to change.

Accepted Answer

The answer of ________ leaders are especially skilled at overcoming...

Question 20

W.Edwards Deming is considered by many to be the father of the modern TQM movement.

Accepted Answer

A) True 
 B)False

The only firm to show substantial diffusion in Richard Walton's research on diffusion of eight major process innovations was General Foods.

What is the main reason reported for the failure of organizational change programs?

Perceived threat can lead to extreme inertia.

Making progress on routine work results in positive affect and a good mood.

When the consequences of an innovation are less visible, diffusion will be more likely to occur.

Recent research is showing that some organizations experience constant, unpredictable, non-linear change.These environments are called

In order for change to occur, people must have the capability and the opportunity and the ________ to change.

Which statement is most accurate about the effects of OD efforts?

Diffusion is more likely when the new idea is perceived as truly better than the one it replaces.

Which of the following is most conducive to the acceptance of change?

Less complex innovations are more likely to diffuse than more complex innovations.

Job enrichment is an example of a managerial innovation.

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

________ is the systematic collection of information relevant to impending organizational change.

Survey research conducted by IBM has been able to validate

Which of the following is NOT a variable used for a thorough evaluation of a change program?

What does the Mayflower Group do?

Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had

________ leaders are especially skilled at overcoming resistance to change.

W.Edwards Deming is considered by many to be the father of the modern TQM movement.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

The only firm to show substantial diffusion in Richard Walton's research on diffusion of eight major process innovations was General Foods.

What is the main reason reported for the failure of organizational change programs?

Perceived threat can lead to extreme inertia.

Making progress on routine work results in positive affect and a good mood.

When the consequences of an innovation are less visible, diffusion will be more likely to occur.

Recent research is showing that some organizations experience constant, unpredictable, non-linear change.These environments are called

In order for change to occur, people must have the capability and the opportunity and the ________ to change.

Which statement is most accurate about the effects of OD efforts?

Diffusion is more likely when the new idea is perceived as truly better than the one it replaces.

Which of the following is most conducive to the acceptance of change?

Less complex innovations are more likely to diffuse than more complex innovations.

Job enrichment is an example of a managerial innovation.

________ organizational structures are generally thought to work best in the idea-generation and design phases of innovation.

________ is the systematic collection of information relevant to impending organizational change.

Survey research conducted by IBM has been able to validate

Which of the following is NOT a variable used for a thorough evaluation of a change program?

What does the Mayflower Group do?

Results from Ford Motor Company's Pulse survey found that branches with higher Pulse scores had

________ leaders are especially skilled at overcoming resistance to change.

W.Edwards Deming is considered by many to be the father of the modern TQM movement.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters