Question 1

Diffusion is more likely when the new idea is perceived as truly better than the one it replaces.What is this called?

Accepted Answer

A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability 
A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability

Question 2

Which of the following is considered to be a "quality guru"?

Accepted Answer

A) W)Edwards Deming 
B) Kun-Hee Lee 
C) Perkin Elmer 
D) Bill Gates 
E) Ray Kroc 
A) W)Edwards Deming 
B) Kun-Hee Lee 
C) Perkin Elmer 
D) Bill Gates 
E) Ray Kroc

Question 3

OD seems to work better for blue-collar workers than for supervisors or managers.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements is most accurate about resistance to change?

Accepted Answer

A) People who are very committed to an organization often resist any change. 
B) People who are not very committed to an organization often resist any change. 
C) People who identify very strongly with an organization often resist any change. 
D) People who do not identify very strongly with an organization often resist any change. 
E) People who identify very strongly with an organization and are very committed to an organization often resist any change. 
A) People who are very committed to an organization often resist any change. 
B) People who are not very committed to an organization often resist any change. 
C) People who identify very strongly with an organization often resist any change. 
D) People who do not identify very strongly with an organization often resist any change. 
E) People who identify very strongly with an organization and are very committed to an organization often resist any change.

Question 5

Which organizational development technique is mainly about achieving small gains over a long period of time?

Accepted Answer

A) Team building 
B) Grid OD 
C) Survey feedback 
D) Total Quality Management 
E) Reengineering 
A) Team building 
B) Grid OD 
C) Survey feedback 
D) Total Quality Management 
E) Reengineering

Question 6

Which of the following statements about organizational learning is most accurate?

Accepted Answer

A) Failure is a more potent determinant of organizational learning than success. 
B) Success is a more potent determinant of organizational learning than failure. 
C) Neither failure nor success is a determinant of organizational learning. 
D) Failure and success are equally potent determinants of organizational learning. 
E) Failure is a potent deterrent of organizational learning. 
A) Failure is a more potent determinant of organizational learning than success. 
B) Success is a more potent determinant of organizational learning than failure. 
C) Neither failure nor success is a determinant of organizational learning. 
D) Failure and success are equally potent determinants of organizational learning. 
E) Failure is a potent deterrent of organizational learning.

Question 7

Why do organizational members often resist change?

Accepted Answer

Common reasons for resistance to change

Question 8

When it comes to evaluating change programs, many evaluation efforts never go beyond the measurement of

Accepted Answer

A) reactions. 
B) outcomes. 
C) behaviour. 
D) resistance. 
E) learning. 
A) reactions. 
B) outcomes. 
C) behaviour. 
D) resistance. 
E) learning.

Question 9

Discuss the factors that organizations can change and mention two important points about the various areas in which organizations can introduce change.

Accepted Answer

Organizations can change goals and strat

Question 10

Organizational development uses the knowledge of behavioural science.

Accepted Answer

A) True 
 B)False

Question 11

At what stage are defence mechanisms activated?

Accepted Answer

A) Unfreezing stage 
B) Diagnosis stage 
C) Change stage 
D) Institutionalization stage 
E) Evaluation stage 
A) Unfreezing stage 
B) Diagnosis stage 
C) Change stage 
D) Institutionalization stage 
E) Evaluation stage

Question 12

If an innovation can be given a limited trial run, its chances of diffusion will be improved.

Accepted Answer

A) True 
 B)False

Question 13

Which statement is most accurate about the effects of OD efforts?

Accepted Answer

A) OD seems to work better for blue-collar workers than for supervisors. 
B) OD seems to work better for supervisors than managers. 
C) OD seems to work better for blue-collar workers than for managers. 
D) OD seems to work better for supervisors or managers than for blue-collar workers. 
E) OD seems to work equally well for blue-collar workers as well as supervisors and managers 
A) OD seems to work better for blue-collar workers than for supervisors. 
B) OD seems to work better for supervisors than managers. 
C) OD seems to work better for blue-collar workers than for managers. 
D) OD seems to work better for supervisors or managers than for blue-collar workers. 
E) OD seems to work equally well for blue-collar workers as well as supervisors and managers

Question 14

A sense of making progress is important for intrinsic motivation.

Accepted Answer

A) True 
 B)False

Question 15

Many evaluations of change efforts never go beyond the measurement of ________.

Accepted Answer

The answer of Many evaluations of change efforts never go...

Question 16

Which organizational development strategy focuses on continuous improvement?

Accepted Answer

A) Reengineering 
B) Survey feedback 
C) TQM 
D) Team building 
E) All of the above 
A) Reengineering 
B) Survey feedback 
C) TQM 
D) Team building 
E) All of the above

Question 17

The text pointed out a quality that was 1)useful for overcoming resistance to change and 2)a common characteristic of idea or project champions.What is this quality?

Accepted Answer

A) Creativity-relevant skill 
B) Modesty 
C) Transformational leadership 
D) Intelligence 
E) Tolerance for ambiguity 
A) Creativity-relevant skill 
B) Modesty 
C) Transformational leadership 
D) Intelligence 
E) Tolerance for ambiguity

Question 18

Richard Walton studied the diffusion of eight major process innovations in several firms.He found that substantial diffusion occurred in only one firm.What firm was it?

Accepted Answer

A) Alcan 
B) Volvo 
C) General Foods 
D) Corning 
E) Shell UK 
A) Alcan 
B) Volvo 
C) General Foods 
D) Corning 
E) Shell UK

Question 19

Team building is defined as an OD technique that is used with groups of strangers to mold them into a cohesive team.

Accepted Answer

A) True 
 B)False

Question 20

Sometimes when threat is perceived, organizations unfreeze.

Accepted Answer

A) True 
 B)False

Diffusion is more likely when the new idea is perceived as truly better than the one it replaces.What is this called?

Which of the following is considered to be a "quality guru"?

OD seems to work better for blue-collar workers than for supervisors or managers.

Which of the following statements is most accurate about resistance to change?

Which organizational development technique is mainly about achieving small gains over a long period of time?

Which of the following statements about organizational learning is most accurate?

Why do organizational members often resist change?

When it comes to evaluating change programs, many evaluation efforts never go beyond the measurement of

Discuss the factors that organizations can change and mention two important points about the various areas in which organizations can introduce change.

Organizational development uses the knowledge of behavioural science.

At what stage are defence mechanisms activated?

If an innovation can be given a limited trial run, its chances of diffusion will be improved.

Which statement is most accurate about the effects of OD efforts?

A sense of making progress is important for intrinsic motivation.

Many evaluations of change efforts never go beyond the measurement of ________.

Which organizational development strategy focuses on continuous improvement?

The text pointed out a quality that was 1)useful for overcoming resistance to change and 2)a common characteristic of idea or project champions.What is this quality?

Richard Walton studied the diffusion of eight major process innovations in several firms.He found that substantial diffusion occurred in only one firm.What firm was it?

Team building is defined as an OD technique that is used with groups of strangers to mold them into a cohesive team.

Sometimes when threat is perceived, organizations unfreeze.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

Diffusion is more likely when the new idea is perceived as truly better than the one it replaces.What is this called?

Which of the following is considered to be a "quality guru"?

OD seems to work better for blue-collar workers than for supervisors or managers.

Which of the following statements is most accurate about resistance to change?

Which organizational development technique is mainly about achieving small gains over a long period of time?

Which of the following statements about organizational learning is most accurate?

Why do organizational members often resist change?

When it comes to evaluating change programs, many evaluation efforts never go beyond the measurement of

Discuss the factors that organizations can change and mention two important points about the various areas in which organizations can introduce change.

Organizational development uses the knowledge of behavioural science.

At what stage are defence mechanisms activated?

If an innovation can be given a limited trial run, its chances of diffusion will be improved.

Which statement is most accurate about the effects of OD efforts?

A sense of making progress is important for intrinsic motivation.

Many evaluations of change efforts never go beyond the measurement of ________.

Which organizational development strategy focuses on continuous improvement?

The text pointed out a quality that was 1)useful for overcoming resistance to change and 2)a common characteristic of idea or project champions.What is this quality?

Richard Walton studied the diffusion of eight major process innovations in several firms.He found that substantial diffusion occurred in only one firm.What firm was it?

Team building is defined as an OD technique that is used with groups of strangers to mold them into a cohesive team.

Sometimes when threat is perceived, organizations unfreeze.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters