Question 1

The perception of threat can be a motivator for change or result in extreme inertia.

Accepted Answer

A) True 
 B)False

Question 2

The Bouncy Ball Company recently began using teams in the production of its bouncy balls.At first things seemed to be working, but then a number of problems began to arise.Team members were not always sure what they were supposed to be doing and they were having trouble coordinating their efforts.As a result, the balls were not as bouncy as they were supposed to be and many of them had to be scrapped.The company has decided to contact an OD consultant to help them with team building.As the consultant, what will you tell the company about team building and the team building process?

Accepted Answer

You should tell them that team building

Question 3

An example of creative deviance is when an employee refuses to work on a creative project.

Accepted Answer

A) True 
 B)False

Question 4

Organizational change is associated with a number of indicators of negative ________.

Accepted Answer

The answer of Organizational change is associated with a number...

Question 5

Compared to team building, survey feedback places ________ emphasis on the collection of valid data and ________ emphasis on the interpersonal processes of specific work teams.

Accepted Answer

A) more; more 
B) more; less 
C) less; more 
D) less; less 
E) more; the same 
A) more; more 
B) more; less 
C) less; more 
D) less; less 
E) more; the same

Question 6

Lewin's model of change does not apply to firms in hyper-turbulent environments.

Accepted Answer

A) True 
 B)False

Question 7

An idea champion is a person who imports technical information into an organization from the external environment.

Accepted Answer

A) True 
 B)False

Question 8

Team building usually begins with a diagnostic session that is usually held

Accepted Answer

A) in the workplace. 
B) in the team leader's office. 
C) away from the workplace. 
D) wherever the team usually holds its meetings. 
E) at the change agent's office. 
A) in the workplace. 
B) in the team leader's office. 
C) away from the workplace. 
D) wherever the team usually holds its meetings. 
E) at the change agent's office.

Question 9

A(n)________ identity gap is most conducive to increased acceptance of change.

Accepted Answer

The answer of A(n)________ identity gap is most conducive to...

Question 10

Innovations are especially difficult to diffuse in organizations dominated by ________.

Accepted Answer

The answer of Innovations are especially difficult to diffuse in...

Question 11

Richard Walton came up with a principle that states, if diffusion does not occur, the pilot project and its leaders become more alone.What is this principle called?

Accepted Answer

A) Diffuse or be used 
B) Diffuse or confuse 
C) Diffuse or suffer the consequences 
D) Diffuse or die 
E) Diffuse or be killed 
A) Diffuse or be used 
B) Diffuse or confuse 
C) Diffuse or suffer the consequences 
D) Diffuse or die 
E) Diffuse or be killed

Question 12

Extrinsic rewards that are clearly tied to creativity increase creative behaviour, especially when accompanied by autonomy and feedback.

Accepted Answer

A) True 
 B)False

Question 13

When the consequences of an innovation are more visible, diffusion will be more likely to occur.

Accepted Answer

A) True 
 B)False

Question 14

The CEO of the Smelly Cheese Company felt that the company needed to embark on a major organizational development program.For months he had been walking around the company asking himself and the company's managers, "If we were creating this organization today, what would it look like?" What OD strategy do you think the CEO should consider?

Accepted Answer

A) Goals and strategies 
B) Survey feedback 
C) TQM 
D) Team building 
E) Reengineering 
A) Goals and strategies 
B) Survey feedback 
C) TQM 
D) Team building 
E) Reengineering

Question 15

When the consequences of an innovation are more visible, diffusion will be more likely to occur.What is this called?

Accepted Answer

A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability 
A) Relative advantage 
B) Compatibility 
C) Complexity 
D) Trialability 
E) Observability

Question 16

The use of web-enabled input from external sources to facilitate innovation is called ________.

Accepted Answer

The answer of The use of web-enabled input from external...

Question 17

Doubters of change are resistant at first but come to see the value of change over time.

Accepted Answer

A) True 
 B)False

Question 18

Does organizational development work? What are the main conclusions reached by three large-scale reviews of OD techniques?

Accepted Answer

The two large-scale reviews reached the

Question 19

Who should feed back the results of organizational surveys to employees?

Accepted Answer

A) The company president 
B) Change agents 
C) External consultants 
D) Local managers 
E) Human resource managers 
A) The company president 
B) Change agents 
C) External consultants 
D) Local managers 
E) Human resource managers

Question 20

With respect to survey feedback, who do change agents prefer to conduct the feedback meeting?

Accepted Answer

A) They prefer that they (the change agent)conduct the meeting. 
B) They prefer that employees who participated in the survey conduct the meeting. 
C) They prefer that senior management conduct the meeting. 
D) They prefer that the manager of the working unit conduct the meeting. 
E) They prefer that human resources staff conduct the meeting. 
A) They prefer that they (the change agent)conduct the meeting. 
B) They prefer that employees who participated in the survey conduct the meeting. 
C) They prefer that senior management conduct the meeting. 
D) They prefer that the manager of the working unit conduct the meeting. 
E) They prefer that human resources staff conduct the meeting.

The perception of threat can be a motivator for change or result in extreme inertia.

An example of creative deviance is when an employee refuses to work on a creative project.

Organizational change is associated with a number of indicators of negative ________.

Compared to team building, survey feedback places emphasis on the collection of valid data and emphasis on the interpersonal processes of specific work teams.

Lewin's model of change does not apply to firms in hyper-turbulent environments.

An idea champion is a person who imports technical information into an organization from the external environment.

Team building usually begins with a diagnostic session that is usually held

A(n)________ identity gap is most conducive to increased acceptance of change.

Innovations are especially difficult to diffuse in organizations dominated by ________.

Richard Walton came up with a principle that states, if diffusion does not occur, the pilot project and its leaders become more alone.What is this principle called?

Extrinsic rewards that are clearly tied to creativity increase creative behaviour, especially when accompanied by autonomy and feedback.

When the consequences of an innovation are more visible, diffusion will be more likely to occur.

When the consequences of an innovation are more visible, diffusion will be more likely to occur.What is this called?

The use of web-enabled input from external sources to facilitate innovation is called ________.

Doubters of change are resistant at first but come to see the value of change over time.

Does organizational development work? What are the main conclusions reached by three large-scale reviews of OD techniques?

Who should feed back the results of organizational surveys to employees?

With respect to survey feedback, who do change agents prefer to conduct the feedback meeting?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

The perception of threat can be a motivator for change or result in extreme inertia.

An example of creative deviance is when an employee refuses to work on a creative project.

Organizational change is associated with a number of indicators of negative ________.

Compared to team building, survey feedback places ________ emphasis on the collection of valid data and ________ emphasis on the interpersonal processes of specific work teams.

Lewin's model of change does not apply to firms in hyper-turbulent environments.

An idea champion is a person who imports technical information into an organization from the external environment.

Team building usually begins with a diagnostic session that is usually held

A(n)________ identity gap is most conducive to increased acceptance of change.

Innovations are especially difficult to diffuse in organizations dominated by ________.

Richard Walton came up with a principle that states, if diffusion does not occur, the pilot project and its leaders become more alone.What is this principle called?

Extrinsic rewards that are clearly tied to creativity increase creative behaviour, especially when accompanied by autonomy and feedback.

When the consequences of an innovation are more visible, diffusion will be more likely to occur.

When the consequences of an innovation are more visible, diffusion will be more likely to occur.What is this called?

The use of web-enabled input from external sources to facilitate innovation is called ________.

Doubters of change are resistant at first but come to see the value of change over time.

Does organizational development work? What are the main conclusions reached by three large-scale reviews of OD techniques?

Who should feed back the results of organizational surveys to employees?

With respect to survey feedback, who do change agents prefer to conduct the feedback meeting?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Compared to team building, survey feedback places emphasis on the collection of valid data and emphasis on the interpersonal processes of specific work teams.