Question 1

The key dimensions of a learning organization are vision/support, culture, learning systems/dynamics, and ________.

Accepted Answer

knowledge

Question 2

Traditionally, the values and assumptions of OD change agents were decidedly humanistic and democratic.

Accepted Answer

A) True 
 B)False

Question 3

Making progress on meaningful work results in positive affect and a good mood.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following represents a contrast between TQM and reengineering?

Accepted Answer

A) TQM seeks incremental improvements in existing processes; reengineering seeks radical revisions of processes. 
B) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in new processes. 
C) TQM seeks radical revisions of processes; reengineering seeks incremental improvements in existing processes. 
D) TQM seeks radical revisions of old and new processes; reengineering seeks radical revisions of old processes. 
E) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in old processes. 
A) TQM seeks incremental improvements in existing processes; reengineering seeks radical revisions of processes. 
B) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in new processes. 
C) TQM seeks radical revisions of processes; reengineering seeks incremental improvements in existing processes. 
D) TQM seeks radical revisions of old and new processes; reengineering seeks radical revisions of old processes. 
E) TQM seeks incremental improvements in existing processes; reengineering seeks incremental improvements in old processes.

Question 5

People who identify very strongly with an organization often resist any change.

Accepted Answer

A) True 
 B)False

Question 6

The only firm to show substantial diffusion in Richard Walton's research on diffusion of eight major process innovations was Volvo.

Accepted Answer

A) True 
 B)False

Question 7

Some people are ________ of change, welcoming it from the beginning and maintaining change-supportive perceptions over time.

Accepted Answer

The answer of Some people are ________ of change, welcoming...

Question 8

In recent years, OD practitioners have shown a more humanistic and democratic concern.

Accepted Answer

A) True 
 B)False

Question 9

People who identify very strongly with an organization seldom resist change.

Accepted Answer

A) True 
 B)False

Question 10

The gains from reengineering will be greatest when the process is ________ and cuts across a number of jobs and departments.

Accepted Answer

The answer of The gains from reengineering will be greatest...

Question 11

Explain the difference between product innovations, process innovations, and managerial innovations, and give an example of each.

Accepted Answer

Product innovations have a direct impact

Question 12

Diagnosis

Accepted Answer

A) should be the last step in the process of organizational change. 
B) means the same thing as "evaluation" of organizational change. 
C) indicates organizational problems and suggests reasonable changes. 
D) is a method of team building. 
E) is an internal process which does not involve external stakeholders such as customers. 
A) should be the last step in the process of organizational change. 
B) means the same thing as "evaluation" of organizational change. 
C) indicates organizational problems and suggests reasonable changes. 
D) is a method of team building. 
E) is an internal process which does not involve external stakeholders such as customers.

Question 13

When an organization invites input from a wide variety of external sources for innovative ideas, what is this called?

Accepted Answer

A) Modern innovation 
B) External innovation 
C) Broadcast innovation 
D) New innovation 
E) Open innovation 
A) Modern innovation 
B) External innovation 
C) Broadcast innovation 
D) New innovation 
E) Open innovation

Question 14

What is total quality management (TQM)? What are some of the tools used in TQM to diagnose and solve quality problems? Do TQM programs always work for organizations? Explain.

Accepted Answer

TQM is a systematic attempt to achieve c

Question 15

Reengineering is concerned with fine-tuning existing jobs, structures, technology, or human resources.

Accepted Answer

A) True 
 B)False

Question 16

Olivia's organization is undergoing a major change.She was resistant at first but over time came to see the value in the change.However, her co-worker Mika was at first supportive of the change but became resistant over time.How would you describe Olivia's and Mika's reactions to change?

Accepted Answer

A) Olivia is a champion and Mika is a convert. 
B) Olivia is a champion and Mika is a defector. 
C) Olivia is a convert and Mika is a doubter. 
D) Olivia is a champion and Mika is a doubter. 
E) Olivia is a convert and Mika is a defector. 
A) Olivia is a champion and Mika is a convert. 
B) Olivia is a champion and Mika is a defector. 
C) Olivia is a convert and Mika is a doubter. 
D) Olivia is a champion and Mika is a doubter. 
E) Olivia is a convert and Mika is a defector.

Question 17

What are the three types of innovations described in the text?

Accepted Answer

A) Product, process, and employee 
B) Product, process, and organization 
C) Product, process, and managerial 
D) Product, process, and service 
E) Generation, implementation, and diffusion 
A) Product, process, and employee 
B) Product, process, and organization 
C) Product, process, and managerial 
D) Product, process, and service 
E) Generation, implementation, and diffusion

Question 18

Organizational development places a strong emphasis on individual and group processes.

Accepted Answer

A) True 
 B)False

Question 19

Team building usually begins with confidential interviews with team members.

Accepted Answer

A) True 
 B)False

Question 20

Organizations learn the most from success.

Accepted Answer

A) True 
 B)False

The key dimensions of a learning organization are vision/support, culture, learning systems/dynamics, and ________.

Traditionally, the values and assumptions of OD change agents were decidedly humanistic and democratic.

Making progress on meaningful work results in positive affect and a good mood.

Which of the following represents a contrast between TQM and reengineering?

People who identify very strongly with an organization often resist any change.

The only firm to show substantial diffusion in Richard Walton's research on diffusion of eight major process innovations was Volvo.

Some people are ________ of change, welcoming it from the beginning and maintaining change-supportive perceptions over time.

In recent years, OD practitioners have shown a more humanistic and democratic concern.

People who identify very strongly with an organization seldom resist change.

The gains from reengineering will be greatest when the process is ________ and cuts across a number of jobs and departments.

Explain the difference between product innovations, process innovations, and managerial innovations, and give an example of each.

Diagnosis

When an organization invites input from a wide variety of external sources for innovative ideas, what is this called?

What is total quality management (TQM)? What are some of the tools used in TQM to diagnose and solve quality problems? Do TQM programs always work for organizations? Explain.

Reengineering is concerned with fine-tuning existing jobs, structures, technology, or human resources.

Olivia's organization is undergoing a major change.She was resistant at first but over time came to see the value in the change.However, her co-worker Mika was at first supportive of the change but became resistant over time.How would you describe Olivia's and Mika's reactions to change?

What are the three types of innovations described in the text?

Organizational development places a strong emphasis on individual and group processes.

Team building usually begins with confidential interviews with team members.

Organizations learn the most from success.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters

Exam 15: Organizational Change, Development, and Innovation

The key dimensions of a learning organization are vision/support, culture, learning systems/dynamics, and ________.

Traditionally, the values and assumptions of OD change agents were decidedly humanistic and democratic.

Making progress on meaningful work results in positive affect and a good mood.

Which of the following represents a contrast between TQM and reengineering?

People who identify very strongly with an organization often resist any change.

The only firm to show substantial diffusion in Richard Walton's research on diffusion of eight major process innovations was Volvo.

Some people are ________ of change, welcoming it from the beginning and maintaining change-supportive perceptions over time.

In recent years, OD practitioners have shown a more humanistic and democratic concern.

People who identify very strongly with an organization seldom resist change.

The gains from reengineering will be greatest when the process is ________ and cuts across a number of jobs and departments.

Explain the difference between product innovations, process innovations, and managerial innovations, and give an example of each.

Diagnosis

When an organization invites input from a wide variety of external sources for innovative ideas, what is this called?

What is total quality management (TQM)? What are some of the tools used in TQM to diagnose and solve quality problems? Do TQM programs always work for organizations? Explain.

Reengineering is concerned with fine-tuning existing jobs, structures, technology, or human resources.

Olivia's organization is undergoing a major change.She was resistant at first but over time came to see the value in the change.However, her co-worker Mika was at first supportive of the change but became resistant over time.How would you describe Olivia's and Mika's reactions to change?

What are the three types of innovations described in the text?

Organizational development places a strong emphasis on individual and group processes.

Team building usually begins with confidential interviews with team members.

Organizations learn the most from success.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values, Attitudes, and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Filters