Exam 15: Organizational Change, Development, and Innovation

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Extrinsic rewards that are clearly tied to creativity do indeed increase creative behaviour, especially when accompanied by autonomy and ________.

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What is the data gathered by statistical process control tools about?

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If an innovation can be given a limited trial run, its chances of diffusion will be improved.What is this called?

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Gatekeepers are sometimes compelled to engage in creative deviance.

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What helps to clarify problems, suggest what should be changed, and determine the appropriate strategy for implementing change without resistance?

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The main reason reported for the failure of organizational change programs is the failure to change an organization's ________.

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A survey of research scientists described in the text found that ________ were most often mentioned as leading to creativity.

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Although job enrichment was successfully implemented in a firm's Toronto plant, managers of the plants in San Diego, Tulsa, and Pittsburgh chose not to enrich jobs.This is a problem of ________ change.

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________ organizations have established systems and structures to acquire, code, store, and distribute important information and knowledge.

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Richard Walton's principle "diffuse or die" means that if diffusion does not occur, the pilot project and its leaders will have to leave the organization.

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Innovations are especially difficult to diffuse in organizations dominated by professionals.

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When innovative ideas are extracted from the external environment by holding design competitions and/or using crowdsourcing to broadcast design problems to a large audience of potential innovators it is often called

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Diffusion refers to

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What are the traditional values and assumptions of OD change agents?

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An engineer who brings new information back to her firm from a trade show is probably a gatekeeper.

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People may resist both ________ and change.

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Organizations learn through knowledge acquisition and knowledge exploitation.

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Low tolerance for change is mainly an individual matter.

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________ is an attempt to create more effective groups by clarifying goals and roles and improving interpersonal processes.

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Which of the following best represents reasons for the knowing-doing gap?

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