Question 1

How can a customer determine which activities create more value and competitive advantage for his organization?

Accepted Answer

A)  Identifying the least complex activities 
B)  Analyzing their business context and industry vertical 
C)  Looking for business outcomes that span the value chain 
D)  Defining the right KPIs for each activity 
A)  Identifying the least complex activities 
B)  Analyzing their business context and industry vertical 
C)  Looking for business outcomes that span the value chain 
D)  Defining the right KPIs for each activity

Question 2

When selling business outcomes, which two options are key points/ factors related to what the customer wants to achieve must be considered? (Choose two.)

Accepted Answer

A)  What the business priorities and strategies are. 
B)  What the Critical Set of Factors and Key Performance Indicators are. 
C)  What the mindset of customers is. 
D)  What the business priorities and goals are. 
E)  What the Critical Success Factors and Key Performance Indicators are. 
A)  What the business priorities and strategies are. 
B)  What the Critical Set of Factors and Key Performance Indicators are. 
C)  What the mindset of customers is. 
D)  What the business priorities and goals are. 
E)  What the Critical Success Factors and Key Performance Indicators are.

Question 3

Which option is a key concept of the unique Cisco sales approach?

Accepted Answer

A)  Add as many new Cisco technologies to the solution that meet customer needs. 
B)  Start driving outcomes for customers, and go beyond selling and implementing technology solutions. 
C)  Put together the most logical set of services for the customer. 
D)  Engage in dialog about customer needs and new technologies. 
A)  Add as many new Cisco technologies to the solution that meet customer needs. 
B)  Start driving outcomes for customers, and go beyond selling and implementing technology solutions. 
C)  Put together the most logical set of services for the customer. 
D)  Engage in dialog about customer needs and new technologies.

Question 4

Which is the main outstanding reason and justification for business outcome-based sales approach?

Accepted Answer

A)  Organizations want more from their IT solutions which respect to value, time-to-market, and measurable outcomes. 
B)  Organizations want to improve the chain of value based on the cost of IT solutions they provide. 
C)  Organizations want to develop marketing and communicational strategies in order to sell more efficiently. 
D)  Organizations want to offer a renewed portfolio in order to increase share value. 
A)  Organizations want more from their IT solutions which respect to value, time-to-market, and measurable outcomes. 
B)  Organizations want to improve the chain of value based on the cost of IT solutions they provide. 
C)  Organizations want to develop marketing and communicational strategies in order to sell more efficiently. 
D)  Organizations want to offer a renewed portfolio in order to increase share value.

Question 5

Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes?

Accepted Answer

A)  Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs 
B)  Refining, enriching or developing & enabling new business processes, new markets, and customer interactions 
C)  Taking advantage of new technology to increase business relevance 
D)  Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users 
A)  Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs 
B)  Refining, enriching or developing & enabling new business processes, new markets, and customer interactions 
C)  Taking advantage of new technology to increase business relevance 
D)  Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users

Question 6

Which framework can give the best insight and visual flow into how a customer's functions work together, to go from parts inventory through shipped product?

Accepted Answer

A)  business model canvas 
B)  porters value chain 
C)  critical success factor 
D)  organization chart 
A)  business model canvas 
B)  porters value chain 
C)  critical success factor 
D)  organization chart

Question 7

Which option is the main element of a Business Outcomes storyline?

Accepted Answer

A)  relevancy to customers' strategy 
B)  Cisco differentiators 
C)  Cisco products 
D)  guaranteed customer ROI 
A)  relevancy to customers' strategy 
B)  Cisco differentiators 
C)  Cisco products 
D)  guaranteed customer ROI

Question 8

Which element conveys the relative importance of business initiatives to enable the transition from the current to the target state?

Accepted Answer

A)  business priority 
B)  business solution 
C)  business requirement 
D)  business outcome 
E)  business strategy 
A)  business priority 
B)  business solution 
C)  business requirement 
D)  business outcome 
E)  business strategy

Question 9

Which three options are examples of KPIs for Business Outcomes? (Choose three.)

Accepted Answer

A)  Improved customer satisfaction. 
B)  Increased IT service performance. 
C)  Lower IT asset obsolescence. 
D)  Revenue growth. 
E)  Lower OPEX.
F) Increased IT asset utilization. 
A)  Improved customer satisfaction. 
B)  Increased IT service performance. 
C)  Lower IT asset obsolescence. 
D)  Revenue growth. 
E)  Lower OPEX.
F) Increased IT asset utilization.

Question 10

Which three options are perspectives of the customer needs? (Choose three.)

Accepted Answer

A)  Functional Area Management 
B)  Finding Investors 
C)  Technical Professionals 
D)  Executive Management 
E)  Strategic Executives
F) Operative Professionals 
A)  Functional Area Management 
B)  Finding Investors 
C)  Technical Professionals 
D)  Executive Management 
E)  Strategic Executives
F) Operative Professionals

Question 11

What are the most reliable sources for enablement at Cisco besides playbooks?

Accepted Answer

A)  Wikipedia & Google 
B)  PartnerCentral and Salesconnect 
C)  Industry articles & blogs 
D)  Research and trends reports 
A)  Wikipedia & Google 
B)  PartnerCentral and Salesconnect 
C)  Industry articles & blogs 
D)  Research and trends reports

Question 12

Which description of a view is true?

Accepted Answer

A)  It is a representation of a part of the system. 
B)  It is generic and can be stored in a library. 
C)  It is a perspective from which a viewpoint is taken. 
D)  It is always specific to the domain for which it is created. 
A)  It is a representation of a part of the system. 
B)  It is generic and can be stored in a library. 
C)  It is a perspective from which a viewpoint is taken. 
D)  It is always specific to the domain for which it is created.

Question 13

Which one of the following solutions enables business outcomes in the financial industry?

Accepted Answer

A)  Multilayer Switching 
B)  Remote Expert 
C)  Plant Floor Control Network 
D)  Internet of Everything 
E)  Medianet 
A)  Multilayer Switching 
B)  Remote Expert 
C)  Plant Floor Control Network 
D)  Internet of Everything 
E)  Medianet

Question 14

Which benefit of the Information Technology Infrastructure Library is true?

Accepted Answer

A)  predictable and consistent process 
B)  increased transparency of accountability, and informed delegation of authority 
C)  obtain ISO 9001 compliance 
D)  value creation through monitoring, measuring, evaluation, and feedback 
A)  predictable and consistent process 
B)  increased transparency of accountability, and informed delegation of authority 
C)  obtain ISO 9001 compliance 
D)  value creation through monitoring, measuring, evaluation, and feedback

Question 15

Which two options are examples of Key Performance Indicators? (Choose two.)

Accepted Answer

A)  Percentage of job offers accepted 
B)  Perception level of satisfaction of customers 
C)  Quantity of new organizational goals 
D)  Revenue growth versus industry benchmark 
A)  Percentage of job offers accepted 
B)  Perception level of satisfaction of customers 
C)  Quantity of new organizational goals 
D)  Revenue growth versus industry benchmark

Question 16

Which is a good technique to demonstrate the value of technology so that stakeholders can understand what is possible?

Accepted Answer

A)  Developing business scenarios 
B)  Performing gap analysis 
C)  Defining the as-is or current state of an enterprise process or operation 
D)  Comparing technical features of different solutions 
A)  Developing business scenarios 
B)  Performing gap analysis 
C)  Defining the as-is or current state of an enterprise process or operation 
D)  Comparing technical features of different solutions

Question 17

Refer to the exhibit. Which level does the exhibit describe?

Accepted Answer

A)  Business Architecture maturity level 
B)  Technology Architecture maturity level 
C)  customer journey 
D)  solution selling stages and maturity level 
A)  Business Architecture maturity level 
B)  Technology Architecture maturity level 
C)  customer journey 
D)  solution selling stages and maturity level

Question 18

Which two are true of closed questions? (Choose two.)

Accepted Answer

A)  Closed questions are used to retrieve facts. 
B)  Respondents can answer closed questions more quickly because they seek a limited amount of detail. 
C)  Closed questions are used to retrieve opinions. 
D)  Closed questions are used to make decisions based on the data in a report. 
E)  Closed questions are excellent for workshops where you need people to come to a consensus about a design decision. 
A)  Closed questions are used to retrieve facts. 
B)  Respondents can answer closed questions more quickly because they seek a limited amount of detail. 
C)  Closed questions are used to retrieve opinions. 
D)  Closed questions are used to make decisions based on the data in a report. 
E)  Closed questions are excellent for workshops where you need people to come to a consensus about a design decision.

Question 19

Which activity occurs in the loyalty phase of the customer relationship lifecycle?

Accepted Answer

A)  Gain credibility with the customer to establish them as an advocate 
B)  Establish yourself as a trusted advisor. 
C)  Continue to effectively develop your relationship with the customer. 
D)  Understand the customer and their critical needs. 
A)  Gain credibility with the customer to establish them as an advocate 
B)  Establish yourself as a trusted advisor. 
C)  Continue to effectively develop your relationship with the customer. 
D)  Understand the customer and their critical needs.

Question 20

What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?

Accepted Answer

A)  It shows them that you are interested in their opinions. 
B)  The more data, the better. 
C)  It can find requirements or opportunities that are relevant to future discussions. 
D)  It shows the decision makers you are taking the initiative to get input from people that they might not have identified for interviews. 
A)  It shows them that you are interested in their opinions. 
B)  The more data, the better. 
C)  It can find requirements or opportunities that are relevant to future discussions. 
D)  It shows the decision makers you are taking the initiative to get input from people that they might not have identified for interviews.

Exam 51: Adopting The Cisco Business Architecture Approach (DTBAA)

How can a customer determine which activities create more value and competitive advantage for his organization?

When selling business outcomes, which two options are key points/ factors related to what the customer wants to achieve must be considered? (Choose two.)

Which option is a key concept of the unique Cisco sales approach?

Which is the main outstanding reason and justification for business outcome-based sales approach?

Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes?

Which framework can give the best insight and visual flow into how a customer's functions work together, to go from parts inventory through shipped product?

Which option is the main element of a Business Outcomes storyline?

Which element conveys the relative importance of business initiatives to enable the transition from the current to the target state?

Which three options are examples of KPIs for Business Outcomes? (Choose three.)

Which three options are perspectives of the customer needs? (Choose three.)

What are the most reliable sources for enablement at Cisco besides playbooks?

Which description of a view is true?

Which one of the following solutions enables business outcomes in the financial industry?

Which benefit of the Information Technology Infrastructure Library is true?

Which two options are examples of Key Performance Indicators? (Choose two.)

Which is a good technique to demonstrate the value of technology so that stakeholders can understand what is possible?

Refer to the exhibit. Which level does the exhibit describe?

Which two are true of closed questions? (Choose two.)

Which activity occurs in the loyalty phase of the customer relationship lifecycle?

What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Cisco Meraki Solutions Specialist

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

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